posted by Zunardo
I'm not clear on what the problem was. Did the laptop not work after he got it home? No Internet connection? Was it working when he came to your house and took it for a spin? Did you make clear you were selling it as is, or did you give some kind of verbal guarantee about what it could still do now, and then it didn't perform?
If it was "as is", I'da told him no. Then again, I've never bought or sold a used laptop. I've only bought non-electronic things on Craigslist and FB yard sales. I remember buying a nice used drum throne off Craigslist from a guy in Upper Arlington. He invited me into his very nice house and in the basement to check it out first. It was perfect, a good price, and I was happy. But I was surprised he didn't suggest meeting at a neutral site. I dunno, maybe I should said neutral, he could have been a serial killer and then I'd be a part of his new basement floor.
The problem, as he tells it, is that it won't do any high-spec or HD gaming (it will still game on SD), and the Intel driver for the wifi chip is deprecated, so you can't download it from Intel anymore (though you can still find it hosted elsewhere by third parties).
The wifi still works. The machine still works. Hell, it works better than it did when I bought it, since I doubled the RAM. The screen, keypad, and touchpad have gotten very little wear, as I spent most of the time with it plugged into a hub with an external monitor, keyboard, and mouse. But it's still 8-9 years old, so it does have limits (won't do anything on 4K, for example, though that's not what his issue was). I said it was an i7 quad-core processor with hyperthreading from 2012.
Bottom line was this: I told him how old it was. I had it on, connected to the Internet, on my front porch when he arrived to pick it up (I was talking to him through the glass door ... distancing). I had the specs (processor model, RAM, drive space, graphics) all up on the screen for him to see when he got there. He took it home and got pissed because he tried to play a game on it, and it wouldn't run that particular game (which I never played and made no claims that it could play) with the specs he wanted. Because I told him it had always done anything I needed it to do, and because the wifi driver wouldn't install (despite the wifi still working), he wanted a refund.
I'd made no guarantees other than the fact that it still worked, connected to the Internet, and had always done anything I'd needed it to do.