raiderbuck wrote:
I work customer service....my FAR the worst part of my job is helping people reset their username and password on the internet. Seriously, people cannot do a simple task as writing down this randomly generated password. I try to make it as easy as possible so I give them the random password, I say it exactly how it is supposed to be typed in (it's case sensitive), and people still fock it up.
Write it down first, and then type it in...don't just type it in because you won't be able to see what you typed.
People with usernames and passwords are impossible. I don't mind it so much when they forget, but I love when they try to make it sound like something else. We have a lady right now who emails us
every day to tell us how many times she had to try to log in. She acts like it's our fault she can't type her password in correctly the first time.
We also have buttons for "I forgot my password" and "I forgot my user id" and we get calls from customer service because they can't remember their own user id/password. I have no idea how they help people who call in, when they aren't able to figure it out for themselves. lol