thavoice;1084968 wrote:Pretty close.
I do see what is on the horizon next though, and that is waiving the fee's online. I wouldnt be surprised that is the next step as the company does more and more to try and get their customers to do it online by offering much better deals than to go into their dealers to do so. They would rather give away and waive fees online then to pay the dealers compensation and residuals for the sales.
It really does suck, and frustrate the dealers who sell the services when ATT is supposed to be in support of them, but instead are in direct and unfair competition to try and steal the business away from ya.
It's not just their dealers. And it's not just AT&T. All carriers offer better deals online and waive fees, and then will go an hand cuff the associates in stores and not allow them to match those deals. When you have a company's website in direct competition with its retail stores, it's not a good idea.
But you can't really blame the carriers for doing it. They don't have to pay out commission or anything when someone buys online. The downside, they miss out on a lot of accessory sales when people shop that way.
As far as the $36 upgrade fee...that's a terrible idea. Wouldn't be surprised if they decided against doing that.