Manhattan Buckeye;666370 wrote:They need to know the menu inside out, be able to answer questions about certain dishes, be able to make recommendations, continue to take follow up orders and check to see if the food is satisfactory. The take-out crew simply takes the bags from the kitchen and rings the cash register.
An Applebees To Go Specialist does need to know the menu, they need to answer questions, they need to be able to make recommendations -- nothing different there than a server. Now, the follow up and continuous checks do not happen.
They also do the prep for the food. Sometimes the servers don't do that, there are other food preppers that do that for them.
There's a reason why some To Go Specialists are also servers, it's a very comparable position.
Manhattan Buckeye;666799 wrote:
Takes order: The waiter takes multiple orders, they have to explain the specials and in our experience hands us the menu and asks what we want to drink (order 1), they come back with the drinks and ask if we would like an appetizer (order 2), brings that in and ask what we want for the main course (order 3), and after the main course bring the dessert/coffee menu (order 4). The to go "specialist" just answers the phone and takes the order from the take out menu.
Right. But not everyone orders a drink, appetizer, main course, and dessert when they go eat. So you base your tip on how many "orders" are made? What about the amount of steps/how far away from the kitchen the table is?
Brings drink: The waiter constantly refills and takes drink orders. As stated above who the hell orders a drink from take-out - you can't order alcoholic drinks in most jurisdictions for take out.
The server does have more refills and such to make.
Puts order in: Same analysis as takes order.
What if the server doesn't get the drinks for the dinees? Does that mean you dock a percentage of the tip if a manager, host/hostess, or different server gets your drinks/order for you? And what is the percentage?
Brings u (sic) food: The waitstaff brings in multiple orders at different times, the "specialist" hands you a bag.
Sometimes, yes. There are many times where a "To Go Specialist" has multiple orders at the same time, while also taking all the orders out to the bar/car. Pretty similar to a server.
Pay for food: The waitstaff still does more work, they often have to deal with multiple checks. The "specialist" rings up the CC/cash at the register.
Not true. A "To Go Specialist" still deals with multiple checks, credit cards, and cash. I wouldn't say one or the other does more here, if I did, maybe the "To Go Specialist" does more because there's a longer walk from the computers to the cars.
Cleans up Afterward: Not sure where Big Mirg worked but most waiters remove dishes when we are finished with them, most restaurants remove appetizer dishes before they serve the main course.
Servers do clean up (some more than others). They also rely on a lot of other people to clean up their tables for them. Or, if you are in certain places, they have busboys -- which do most, if not all the clean-up work.
I replied in your quote, my replies are
bolded.