posted by gut
I swear Chick-fil-A drive thrus are pretty damn slow. I'm not sure why, because obviously they have the designs and manpower, but those lines barely seem to move. I don't know, maybe they don't use heat lamps and so they need those 10 minutes to prepare your food. The app is nice, though - so much faster than waiting in line, especially if you can put the order in a couple minutes before pulling in.
Now Wendy's, THEY know drive thrus....so damn fast I don't even have time to pull out my wallet after speaking my order into the speaker. And I've experienced this at several Wendy's - you can practically roll thru without ever coming to a complete stop.
I don't know where you live. Down here in Alabama, Chick fil A is a well-oiled machine. They always have at least twice the volume of every other day food shop in the area and they still move it through quickly with no errors.
My experience with Wendy's is opposite of yours. In my opinion, the further you get from Columbus, Ohio, the worse the Wendy's. If I'm outside of Ohio, I skip Wendy's. Otherwise you can count on dirty restaurant, slow drive thru, screwed up order and heat lamp hard burgers.