Fab4Runner;1776898 wrote:AT&T. No issues with internet...just DirecTV and their outrageous prices.
I'll have to wait and see - we had AT&T's lowest DSL tier for the past 9 years, and we wanted to upgrade to modern era. We'd had TW for cable for 20-something years, and they have steadily jacked their prices for basic cable. I had called a number of times in the past year telling them I'm paying too much and asking if they can give me some consideration for being such a faithful customer - and they rejected me outright. Okay ....
Last October, we stopped at the AT&T store to upgrade our Internet to U-Verse, so that's taken care of. Then we happened to mention cable TV, and the rep says, "Did you know we now own DirectTV? So we picked the satellite TV package similar to what we had thru TW (U-verse cable is not available in my neighborhood), and the bundled payment for phone, Internet, and Direct TV is substantially less than the phone and cable bills were previously - at least for now.
And of course, Time Warner has burned up the phone and the U.S. Mail, trying to get us to come back. The day my wife called TW to cancel, the rep says, "Hold on now - did you know you've been paying too much on your cable bill?" My wife said, "If that's the case, how much are you going to refund us?" He said, "Nothing, but let me see if I can lower your bill from here on out."
Too late, drone. You should have done that when I called previously. Shame on you.
Anyway, so far it's been good. DTV a vast improvement over TW. TW's signal went out so many times in the last year, plus even though we got new boxes, the boxes go blank at times and need two minutes to reset themselves.
Internet - much, much better
Phone - they moved us to the VOIP, which I'm not familiar with in terms of reliability, just that it's on the Internet, not the original landline. So far, so good, plus they threw in Caller ID. Never had Caller ID before.
Since it's a 2-year commitment on the DTV, I'll report back in 21 months to tell you if the switch was worth it. At least they're not taking the monthly bill out of my account automatically. I'd heard that's how DTV and Dish made their customers do.