sleeper;1396747 wrote:Then why not just make them all free and have people chose the fee accounts on their own accord? Why should people have to switch over to a new account to charge fees?

sportchampps;1396823 wrote:5/3 never should offered 47 different account types that a problem of their own creation.

sportchampps;1396823 wrote:5/3 never should offered 47 different account types that a problem of their own creation.

gut;1396856 wrote:As for mortgages, I think all the banks pretty much suck right now. They are all understaffed (layoffs post-bubble) and buried under a mountain of regulation.

SportsAndLady;1396924 wrote:This, for the most part. What many don't realize, is basically all regional-to-national sized banks operate under, for the most part, the same underwriting restrictions and regulations.

Some are able to make exceptions and double exceptions to get a mortgage done under the portfolio of the bancorp. That is where the general difference is with lending--Fifth Third, from what I've seen, is more strict on those.

dlazz;1396980 wrote:You should never have a problem with a bank. They're a service. Their job is to hold your money and not be a pain in the ass.

If they start nickle and diming you for stuff or providing all-around shitty service, then pack up and take your money elsewhere.

Changing banks isn't incredibly difficult.

wildcats20;1396985 wrote:It's not incredibly difficult, but it's a pain in the ass.

dlazz;1396980 wrote:You should never have a problem with a bank. They're a service. Their job is to hold your money and not be a pain in the ass.

If they start nickle and diming you for stuff or providing all-around shitty service, then pack up and take your money elsewhere.

Changing banks isn't incredibly difficult.

SportsAndLady;1396738 wrote:but I will say, just like with any bank, if you have a good banker on your account to watch things for you, you wont have any issues.

SportsAndLady;1396746 wrote:I will say this..it sucks to have to deal with this as a client of the bank, I get it..you don't want to have to deal with your checking account changing..understood.

SportsAndLady;1396754 wrote:What fifth third doesn't want is to continue to have the checking account that has 200 bucks in it that just sits there, unused. That's costing the bank a lot of money (every deposit account costs a bank around $40 a year to house)

FatHobbit;1397004 wrote:I will say when I have had issues the people at the local branch have been very helpful.



I called first and they transferred me twice before telling me there was nothing they could do to help me. I was a little frustrated when I started this thread. When I went to the bank they were very helpful and I'm sure they are getting a lot of unhappy customers right now.



I opened my account when I bought a house and had the payment deducted automatically from the account. After I refinanced with a credit union I was only used the account to pay my credit card payment and a car loan that is almost paid off. Your statement here is pretty much what my account had become and I think in the grand scheme of things they will not miss me. I just didn't want to pay a monthly fee.

SportsAndLady;1397111 wrote:From what I've seen here..calling the customer service number isn't going to get anything productive done for you, other than further frustrating you. They do have very helpful and good people there, its just not guaranteed you'll get them every time

As for your account..I can always find a way that we can be helpful as a bank, and not be your primary bank. However, if someone JUST wants to keep a few hundred in there to pay a credit card bill, and not be willing to listen to how we can help with that (transferring that balance to a fifth third card with 0% interest for a year) and having some of your direct deposit come here or just keep a 1500 balance..there's ways to get it done..again it all comes back to you have to get it done with a good banker, no matter where you bank.

sleeper;1397174 wrote:Or they could just transfer to a bank that doesn't try to nickel dime uneducated customers.

SportsAndLady;1397299 wrote:Who is they and what is 53rd nickel and diming here?

sleeper;1397311 wrote:By "they" I mean customers. 5/3 is going to make money preying on the financially ignorant by switching unsuspecting people into a fee based account and getting a few months worth of fee payments before the customer notices and are switched into a free account. I don't care how much it costs you to run an account with $200/month in it; your competitors are willing to do it for free so why should I stay with your shitty bank? I hope customers massively flee and bankrupt 5/3 and their predatory banking practices.

SportsAndLady;1397316 wrote:Haha okay sleeper

sleeper;1397322 wrote:Give me an update on how many of your customers leave the bank in a few months. At least you'll get some money out of them though! :thumbup:

On the flipside, people get upset at the audacity of a bank to charge a fee on a checking account. Banks are for-profit businesses. They offer checking accounts as products, not services.

sleeper;1397771 wrote:Other banks offer free services and find a way to make money. This screams at how much of a trash bank 5/3 that they only can make money by changing an uneducated customer fees on their bank account.

sleeper;1397771 wrote:Other banks offer free services and find a way to make money. This screams at how much of a trash bank 5/3 that they only can make money by changing an uneducated customer fees on their bank account.

WebFire;1397772 wrote:But to his point, I do see people who complain all the time that banks charge any fees. I think people forget they are for-profit, and expect everything free.

raiderbuck;1397773 wrote:You are assuming that monthly services fees (whether waived or not) are the only way 5/3 can turn a profit. That's simply not true. There's no such thing as a 100% free checking account (unless you have a large sum of money with a bank or something). Overdraft fees, checks, Overdraft Protection, purchases made by "debit" or "credit", etc. If a bank is willing to waive a monthly maintenance charge on a deposit account, chances are they are making that money back elsewhere.