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After 5 days, Time Warner sucks and want to cancel

Home ▸ Archive ▸ Serious Business ▸ After 5 days, Time Warner sucks and want to cancel
TigerNation10's avatar

TigerNation10

Senior Member

483 posts
Sep 21, 2011 10:47 PM
Alright so I had Time Warner cable and internet installed in my apartment last Friday and have had nothing but problems. First, I had to pay two installation fees and "first months bill" payments. I paid when I scheduled the installation and was told by the guy who installed the service that he could not leave until I paid him the installation and first months bill even though I had proof that I had already paid. Had to call and talk to the damn customer service for a half hour to get things straightened out. Secondly, my DVR service is non existent. Cannot record, rewind, etc. Thirdly, the cable box is complete shit. The guide freezes everytime it's used, channels disappear and say they are unavailable. And finally, the internet is very unreliable.

I have heard how shitty Time Warner is but still chose them. So my question is what steps I should take to cancel my service? My other option is WOW. Should I wait until the next billing period then cancel or ASAP? Anyone else gone through this with Time Warner?

Thanks
Sep 21, 2011 10:47pm
sherm03's avatar

sherm03

I go balls deep.

7,349 posts
Sep 21, 2011 10:50 PM
If you paid a month in advance, cancel them now. You'll be out the installation fees, but you SHOULD get a pro-rated amount back for the portion of the month you did not have their service.
Sep 21, 2011 10:50pm
Ironman92's avatar

Ironman92

Administrator

49,363 posts
Sep 21, 2011 10:51 PM
You proabably have to pay more to cancel.....but how pissed I would be in that scenario....the money wouldn't matter. My DVR abilities and my channels and the ability to pause, stop, rewind and fast forward...slo mo...worth about $10 billion to me.
Sep 21, 2011 10:51pm
sherm03's avatar

sherm03

I go balls deep.

7,349 posts
Sep 21, 2011 10:57 PM
Ironman92;906231 wrote:You proabably have to pay more to cancel.....
How so? To my knowledge, Time Warner doesn't have contracts. So there should not be any sort of penalty to cancel. You just have to take all the equipment back.


That reminds me, make sure you get receipts that show that you returned all your equipment. Time Warner still wants me to pay $140 for a cable modem that they say I never turned in after I cancelled them the first time.
Sep 21, 2011 10:57pm
Ironman92's avatar

Ironman92

Administrator

49,363 posts
Sep 21, 2011 10:59 PM
Have no idea....just no I'd cancel immediately. Can't live without tv......it's almost as valuable to me as my ability to post on the OC.
Sep 21, 2011 10:59pm
sherm03's avatar

sherm03

I go balls deep.

7,349 posts
Sep 21, 2011 11:00 PM
Ironman92;906239 wrote:Have no idea....just no I'd cancel immediately. Can't live without tv......it's almost as valuable to me as my ability to post on the OC.
I don't disagree with you there. I just disagree with the statement that it would cost more to cancel.
Sep 21, 2011 11:00pm
I

I Wear Pants

Senior Member

16,223 posts
Sep 21, 2011 11:42 PM
Call and see if you can't go into the local TW office and exchange your box for a newer one. Some of their older ones are real pieces of shit.
Sep 21, 2011 11:42pm
TigerNation10's avatar

TigerNation10

Senior Member

483 posts
Sep 22, 2011 12:21 AM
Nice, thanks guys. Anyone with WOW have any feedback?
Sep 22, 2011 12:21am
Rotinaj's avatar

Rotinaj

Senior Member

7,699 posts
Sep 22, 2011 8:02 AM
I dont really have problems with my cable but my internet sucks balls at random times in the day.(No, nobody is stealing my internetz)
Sep 22, 2011 8:02am
Scarlet_Buckeye's avatar

Scarlet_Buckeye

Senior Member

5,264 posts
Sep 22, 2011 8:25 AM
TigerNation10;906226 wrote:Alright so I had Time Warner cable and internet installed in my apartment last Friday and have had nothing but problems. First, I had to pay two installation fees and "first months bill" payments. I paid when I scheduled the installation and was told by the guy who installed the service that he could not leave until I paid him the installation and first months bill even though I had proof that I had already paid. Had to call and talk to the damn customer service for a half hour to get things straightened out. Secondly, my DVR service is non existent. Cannot record, rewind, etc. Thirdly, the cable box is complete ****. The guide freezes everytime it's used, channels disappear and say they are unavailable. And finally, the internet is very unreliable.

I have heard how ****ty Time Warner is but still chose them. So my question is what steps I should take to cancel my service? My other option is WOW. Should I wait until the next billing period then cancel or ASAP? Anyone else gone through this with Time Warner?

Thanks
All I have to say is you're an idiot if you knew / heard that Time Warner was shitty and you still chose to go with them [assuming you actually had a choice to choose someone else]. There have been numerous threads on here ripping Time Warner to sheds and illustrating just how putrid their customer service is. Time Warner is the worst, and I can't wait till I actually have a choice to choose another provider. I'll make the switch in a heart beat. If it wasn't for sports, I wouldn't give Time Warner another dime.
Sep 22, 2011 8:25am
OSH's avatar

OSH

Kosh B'Gosh

4,145 posts
Sep 22, 2011 8:29 AM
I got RoadRunner in August, haven't had one problem.

This is my first time using TWC/RoadRunner since 2004, and I never had a problem then. I don't doubt that people have had problems, I just haven't experienced it.
Sep 22, 2011 8:29am
S

Steel Valley Football

Senior Member

4,548 posts
Sep 22, 2011 8:48 AM
Switching to ATT U-Verse was the best tv decision I've ever made.
Sep 22, 2011 8:48am
N

Nate

Formerly Known As Keebler

3,949 posts
Sep 22, 2011 8:50 AM
If your Internet Connection is shit, run a speed test, see if it compares to what you are paying for, if not, call tech support and they will either address the issue over the phone or have someone work on the nodes to get it to normal. Had this happen a few months ago where I was getting 1 MB/s and was use to 11-12. After the fix, I was hitting 17.
Sep 22, 2011 8:50am
Glory Days's avatar

Glory Days

Senior Member

7,809 posts
Sep 22, 2011 9:16 AM
TigerNation10;906226 wrote:Thirdly, the cable box is complete shit. The guide freezes everytime it's used, channels disappear and say they are unavailable. And finally, the internet is very unreliable.
i've contemplated fire bombing TWC i hate them so much. they had to come out 3 times in the first two weeks i had them because of issues with the cable box being shitty and not getting certain channels. didnt help one day i waited on the phone for 2 hours and another for 1 hour. but the problem you described with the guide is pretty normal. probably once every few weeks that happens. normally pulling the plug and letting it reboot clears it up.

never had a problem with the internet though.
Sep 22, 2011 9:16am
Scarlet_Buckeye's avatar

Scarlet_Buckeye

Senior Member

5,264 posts
Sep 22, 2011 9:55 AM
Buckeye CableSystem in the Toledo area is THE best cable provider bar none. Buckeye CableSystem should be the standard for all companies to emulate when it comes to customer service and, they should be hired to train other companies in what true customer service is. I would pay extra just to have their service if it were available to me.
Sep 22, 2011 9:55am
W

wildcat87

Member

96 posts
Sep 22, 2011 10:02 AM
TWC is great when you do not have any problems. The issue is getting them to fix a problem and there costumer service sucks!! I have wanted to go over and whoop someones ass every time I try and make an appointment to get something fixed. I still can't get my wireless internet fixed and they have been out three different times. I have gone thru three HD ( DVR) boxes in three years. Seem to break down all the time.
Sep 22, 2011 10:02am
I

I Wear Pants

Senior Member

16,223 posts
Sep 22, 2011 10:06 AM
wildcat87;906535 wrote:TWC is great when you do not have any problems. The issue is getting them to fix a problem and there costumer service sucks!! I have wanted to go over and whoop someones ass every time I try and make an appointment to get something fixed. I still can't get my wireless internet fixed and they have been out three different times. I have gone thru three HD ( DVR) boxes in three years. Seem to break down all the time.
By "wireless internet" do you mean your wifi? Because if so that's your own damned fault not TWC's.
Sep 22, 2011 10:06am
ts1227's avatar

ts1227

Senior Member

12,319 posts
Sep 22, 2011 10:10 AM
I Wear Pants;906540 wrote:By "wireless internet" do you mean your wifi? Because if so that's your own damned fault not TWC's.

Well, you can get it now where they give you everything you need for wifi, thus when it breaks you can blame them.

Why any dumbass would pay a monthly equipment fee on a wireless router is beyond me, though.
Sep 22, 2011 10:10am
grodt's avatar

grodt

Senior Member

1,588 posts
Sep 22, 2011 10:43 AM
ts1227;906547 wrote:Well, you can get it now where they give you everything you need for wifi, thus when it breaks you can blame them.

Why any dumbass would pay a monthly equipment fee on a wireless router is beyond me, though.
It's probably the same people who pay Best Buy $30 to activate Microsoft Office on their new laptop.
Sep 22, 2011 10:43am
I

I Wear Pants

Senior Member

16,223 posts
Sep 22, 2011 10:44 AM
Or $30 to install PS3 firmware updates.

We should just shoot everyone that attempts to buy those services.
Sep 22, 2011 10:44am
F

Fred Flintstone

Senior Member

366 posts
Sep 22, 2011 11:31 AM
My guess is that it is freezing because it is not wired correctly. Where the cable itself comes into the house it should split, one line (tap) goes to the cable outlet where the modem goes to the router. The other line goes to a splitter and to the tv's throughout the house.




I just realized you were in an apartment. I had a similar problem when we moved into our house and this fixed it.
Sep 22, 2011 11:31am
TigerNation10's avatar

TigerNation10

Senior Member

483 posts
Sep 22, 2011 4:00 PM
I Wear Pants;906540 wrote:By "wireless internet" do you mean your wifi? Because if so that's your own damned fault not TWC's.
According to the service agent, it could be their problem.

Called TW and got an appointment for Monday. We will see if a new box does the trick.
Sep 22, 2011 4:00pm
I

I Wear Pants

Senior Member

16,223 posts
Sep 22, 2011 4:49 PM
TigerNation10;907010 wrote:According to the service agent, it could be their problem.

Called TW and got an appointment for Monday. We will see if a new box does the trick.
We talking about your TV or internet now?
Sep 22, 2011 4:49pm
TigerNation10's avatar

TigerNation10

Senior Member

483 posts
Sep 22, 2011 5:08 PM
I Wear Pants;907050 wrote:We talking about your TV or internet now?
In response to you, we are talking about Internet now.
Sep 22, 2011 5:08pm