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Did your TWC rates go up?

Home ▸ Archive ▸ Serious Business ▸ Did your TWC rates go up?
Scarlet_Buckeye's avatar

Scarlet_Buckeye

Senior Member

5,264 posts
Jul 31, 2011 3:06 PM
I hate TWC w a passion. I've been dicked over by them way too many times. I despise TWC more than any other company.
Jul 31, 2011 3:06pm
bigdaddy2003's avatar

bigdaddy2003

Senior Member

7,384 posts
Jul 31, 2011 6:26 PM
Their customer service blows. I had tried to chat with a live rep and they just irritate me. Everything I say they just tell me that it will be forwarded to a higher authority for consideration. Apple has the worst customer service of any big company that I have ever dealt with though.
Jul 31, 2011 6:26pm
SportsAndLady's avatar

SportsAndLady

Senior Member

35,632 posts
Jul 31, 2011 7:34 PM
Scarlet_Buckeye;847530 wrote:I hate TWC w a passion. I've been ****ed over by them way too many times. I despise TWC more than any other company.

This.

Do not get me started with time Warner fuckin cable.

One time last year I told one of their reps that I will do whatever it takes to have her fired, and then find her and laugh in her face as she files for unemployment. I then told her I hope one day something really bad happens to her.

I really hate twc customer service.
Jul 31, 2011 7:34pm
Scarlet_Buckeye's avatar

Scarlet_Buckeye

Senior Member

5,264 posts
Aug 2, 2011 8:28 AM
SportsAndLady;847729 wrote:This.

Do not get me started with time Warner ****in cable.

One time last year I told one of their reps that I will do whatever it takes to have her fired, and then find her and laugh in her face as she files for unemployment. I then told her I hope one day something really bad happens to her.

I really hate twc customer service.
I had an issue one time with a customer service rep and I basically spelled out a logical argument where If 'A' is true... and if 'A' = 'B' (customer care), then by blatantly disregarding 'A' you are saying you don't care about customer care... and she agreed with me all the way thru this little "equation" and at the very end, I got her to acknowledge the fact that "she did not care about helping customers / i.e., customer care."


I was boiling so rapidly that I thought I was going to have a seizure.
Aug 2, 2011 8:28am
SportsAndLady's avatar

SportsAndLady

Senior Member

35,632 posts
Aug 2, 2011 8:40 AM
Scarlet_Buckeye;849407 wrote:I had an issue one time with a customer service rep and I basically spelled out a logical argument where If 'A' is true... and if 'A' = 'B' (customer care), then by blatantly disregarding 'A' you are saying you don't care about customer care... and she agreed with me all the way thru this little "equation" and at the very end, I got her to acknowledge the fact that "she did not care about helping customers / i.e., customer care."


I was boiling so rapidly that I thought I was going to have a seizure.

In my instance they turned my cable off for being late on payments (poor college student, whatever..)

So I called them and they said you have to pay $300 to get it turned on.

I said look, I am a college student, I don't have $300 but I can give you $150 RIGHT NOW OVER THE PHONE; and then in FOUR days I get my student loan money and I will pay ANOTHER $300..so in 4 days you will have $450 from me. She wouldn't do it because she needed $300 right then. I was like are you guys fucking retarded?????
Aug 2, 2011 8:40am
coyotes22's avatar

coyotes22

Go Tigers

11,298 posts
Aug 3, 2011 3:25 AM
I canceled TW and went with ATT Uverse. Best thing I ever did.
Aug 3, 2011 3:25am
Scarlet_Buckeye's avatar

Scarlet_Buckeye

Senior Member

5,264 posts
Aug 3, 2011 11:25 AM
coyotes22;850460 wrote:I canceled TW and went with ATT Uverse. Best thing I ever did.

would have done that 2 yrs ago. Unfortunately, TWC is the only cable provider that services our apartment complex.
Aug 3, 2011 11:25am
bigdaddy2003's avatar

bigdaddy2003

Senior Member

7,384 posts
Aug 10, 2011 4:31 PM
So I just noticed a commercial that said you can get NFL Sunday Ticket for free right now for going to DirecTV. I'm on that!
Aug 10, 2011 4:31pm
OSH's avatar

OSH

Kosh B'Gosh

4,145 posts
Aug 10, 2011 5:19 PM
bigdaddy2003;857702 wrote:So I just noticed a commercial that said you can get NFL Sunday Ticket for free right now for going to DirecTV. I'm on that!

Read the fine print.

I was going to do it...do the $41 package. But they charge you rental fees for your boxes every month. DirecTV is a gouger...from what I have been shopping around with. The NFL Sunday Ticket could be a seller though...and it almost was for me. Right now, I'm holding off on getting any cable until there's more income for us.

Time Warner already missed one installation fee. Got another planned for the 17th for just RoadRunner. Maybe they'll miss again? Every time I have talked to them, my internet rate has gone down (from $53 to $34 to $30 -- and now no installation fee!).
Aug 10, 2011 5:19pm
bigdaddy2003's avatar

bigdaddy2003

Senior Member

7,384 posts
Aug 10, 2011 5:38 PM
OSH;857787 wrote:Read the fine print.

I was going to do it...do the $41 package. But they charge you rental fees for your boxes every month. DirecTV is a gouger...from what I have been shopping around with. The NFL Sunday Ticket could be a seller though...and it almost was for me. Right now, I'm holding off on getting any cable until there's more income for us.

Time Warner already missed one installation fee. Got another planned for the 17th for just RoadRunner. Maybe they'll miss again? Every time I have talked to them, my internet rate has gone down (from $53 to $34 to $30 -- and now no installation fee!).

Ah wow I didn't know that about renting the box. I'm still interested in Sunday Ticket though. It's either that or watch most of the games on the internet again and that sucks.
Aug 10, 2011 5:38pm
OSH's avatar

OSH

Kosh B'Gosh

4,145 posts
Aug 10, 2011 5:46 PM
It is a good deal. The Sunday Ticket is originally a $340+ investment (I believe). That special they are running allows you to get it for "free."

The other thing to keep in mind, DirecTV requires a 2-year commitment. It may not be a problem for you, but for me it could be. I think I could make it work, but I just don't want to risk it. Add the box rental on it, and I am really unsure about doing it.

Dish Network on the other hand, you get 3 boxes free -- at least the one I was looking at was. With DirecTV, you get 2 boxes (that you rent) and they require a $10 additional fee for each box after. I don't NEED 3 tv's with boxes, but I have 3 tv's...might as well put a box on them if the boxes are free right?! There's also no commitment to Dish for 2 years. But, you also cannot get the Sunday Ticket with Dish. Oh, and the Dish package was cheaper minus the Sunday Ticket, of course.
Aug 10, 2011 5:46pm
Curly J's avatar

Curly J

Self Pwner in Training.

7,282 posts
Aug 10, 2011 6:01 PM
SportsAndLady;849421 wrote:In my instance they turned my cable off for being late on payments (poor college student, whatever..)

So I called them and they said you have to pay $300 to get it turned on.

I said look, I am a college student, I don't have $300 but I can give you $150 RIGHT NOW OVER THE PHONE; and then in FOUR days I get my student loan money and I will pay ANOTHER $300..so in 4 days you will have $450 from me. She wouldn't do it because she needed $300 right then. I was like are you guys fucking retarded?????

Cool Story Bro...lol. Lets see you didn't pay your bill, they turn it off, then you promise to make a $300.00 payment in 4 days ??? You already failed to make a payment for 2 months and they were supposed to believe that you would call them back in 4 days with another payment ??? Shame on them for not believing you and having a a policy in place for reconnects.
Aug 10, 2011 6:01pm
GoChiefs's avatar

GoChiefs

Resident Maniac

16,754 posts
Aug 12, 2011 12:31 AM
Negotiate. I don't pay box rental fees and I have 4 boxes.
Aug 12, 2011 12:31am
bigdaddy2003's avatar

bigdaddy2003

Senior Member

7,384 posts
Aug 23, 2011 1:18 PM
Time Warner guy just showed up to grab the boxes and asked why I decided to leave them and I told him because of Sunday Ticket and he said I was the 4th person today that told him that.
Aug 23, 2011 1:18pm
Curly J's avatar

Curly J

Self Pwner in Training.

7,282 posts
Aug 23, 2011 1:39 PM
bigdaddy2003;871196 wrote:Time Warner guy just showed up to grab the boxes and asked why I decided to leave them and I told him because of Sunday Ticket and he said I was the 4th person today that told him that.
You do know you can get Sunday Ticket through your PS3, if you have one.

I just found that out yesterday. (I always get news like that late)
Aug 23, 2011 1:39pm
bigdaddy2003's avatar

bigdaddy2003

Senior Member

7,384 posts
Aug 23, 2011 1:41 PM
Curly J;871234 wrote:You do know you can get Sunday Ticket through your PS3, if you have one.

I just found that out yesterday. (I always get news like that late)

Yes, I saw that. Unfortunately I am way behind on the game systems so I don't have a PS3.
Aug 23, 2011 1:41pm