wes_mantooth
Posts: 17,977
Sep 30, 2010 10:06pm
My friend had to return a phone back to verizon a while back. Anyhow, Verizon sent her something to package it in and prepaid it to fedex. So now Verizon is saying that she didn't return the original phone so they are billing her over $600. She says that she got a confirmation email from them, but she dropped verizon's internet in the last month, so she has no access to that email. What should she do? I told her to call Fedex's customer service, but is there anything else that can be done?
THE4RINGZ
Posts: 16,816
Sep 30, 2010 10:08pm
Did she keep the Fed Ex tracking number?
karen lotz
Posts: 22,284
Sep 30, 2010 10:11pm
If Verizon has an account with FedEx, they would likely have some kind of insurance on prepaid shipping labels. I would talk to someone at FedEx and raise some hell.
wes_mantooth
Posts: 17,977
Sep 30, 2010 10:12pm
THE4RINGZ;503000 wrote:Did she keep the Fed Ex tracking number?
nope...she has no info to offer other than her info...i.e phone number and address. Fed ex just told her that they cannot help her without the tracking number.
THE4RINGZ
Posts: 16,816
Sep 30, 2010 10:13pm
Verizon insures each return phone for $100. I have nine lines on my Verizon account and return a phone almost weekly.
wes_mantooth
Posts: 17,977
Sep 30, 2010 10:14pm
I have never known verizon to be very helpful, so I don't know what she is going to do.
THE4RINGZ
Posts: 16,816
Sep 30, 2010 10:14pm
How did she return it? Did she drop it at a pack and ship place or package it herself and put it in a drop box?
wes_mantooth
Posts: 17,977
Sep 30, 2010 10:16pm
she packaged it in their prepaid thing and used a drop box.
Mohican00
Posts: 3,394
Sep 30, 2010 10:17pm
A shipping confirmation from Verizon won't do much. She needs a tracking number from FedEx on the shipment from Verizon. Otherwise she will need to contact Verizon's tech support (good luck).
THE4RINGZ
Posts: 16,816
Sep 30, 2010 10:17pm
She might just be fucked.
wes_mantooth
Posts: 17,977
Sep 30, 2010 10:20pm
Mohican00;503022 wrote:A shipping confirmation from Verizon won't do much. She needs a tracking number from FedEx on the shipment from Verizon. Otherwise she will need to contact Verizon's tech support (good luck).
I think that the tech support is her only option...good luck indeed....
I hope she isn't fucked.....that is a lot of money for a phone.
THE4RINGZ
Posts: 16,816
Sep 30, 2010 10:22pm
Tech support cannot help her. She needs to file a claim with Fed Ex.
karen lotz
Posts: 22,284
Sep 30, 2010 10:25pm
THE4RINGZ;503039 wrote:Tech support cannot help her. She needs to file a claim with Fed Ex.
I agree with this. Unless Verizon's tech support would have a record of the shipping number for the label they sent her. She might be better off talking to someone in Verizon's shipping accounts department.
Mohican00
Posts: 3,394
Sep 30, 2010 10:25pm
If Verizon is willing to admit that the prepaid package shipped they should be able to provide her with a tracking number....Unless they shipped it USPS (postal service - no tracking).
Mohican00
Posts: 3,394
Sep 30, 2010 10:26pm
THE4RINGZ;503039 wrote:Tech support cannot help her. She needs to file a claim with Fed Ex.
Shipper needs to file the claim (verizon)
THE4RINGZ
Posts: 16,816
Sep 30, 2010 10:28pm
The returns do come with a Fed Ex return shipping label which would contain a tracking number. Good call Mohican and go Ashland U Baby.
karen lotz
Posts: 22,284
Sep 30, 2010 10:29pm
wes_mantooth;503019 wrote:she packaged it in their prepaid thing and used a drop box.
I'm sure FedEx could figure out who was assigned to picking up packages from the drop box that day too. It wouldn't be surprising to find out that a driver would look at the label and see its going to Verizon and then help himself.
N
Nate
Posts: 3,949
Sep 30, 2010 10:30pm
Verizon should have record of returning tracking number also. I know with UPS, they can find out the tracking to and from on returns. I'm sure the same will work for FedEx. Verizon needs to handle it.
Mohican00
Posts: 3,394
Sep 30, 2010 10:34pm
karen lotz;503047 wrote:I'm sure FedEx could figure out who was assigned to picking up packages from the drop box that day too. It wouldn't be surprising to find out that a driver would look at the label and see its going to Verizon and then help himself.
Trust me, FedEx has driver malfeasance covered.
wes_mantooth
Posts: 17,977
Sep 30, 2010 11:12pm
Thanks for all the input....a lady at verizon is doing some checking with the warehouse tomorrow morning...hopefully it all works out.
wildcats20
Posts: 27,794
Sep 30, 2010 11:19pm
THE4RINGZ;503046 wrote:The returns do come with a Fed Ex return shipping label which would contain a tracking number. Good call Mohican and go Ashland U Baby.
I was going to say this.
Verizon has to have record somewhere of what label was sent to mantooth's friend. They should be able to look it up in their system. If not, then they are an even worse customer service company than most say(even though I've never had a problem).
End of Line
Posts: 6,867
Oct 1, 2010 1:36am
karen lotz;503047 wrote:I'm sure FedEx could figure out who was assigned to picking up packages from the drop box that day too. It wouldn't be surprising to find out that a driver would look at the label and see its going to Verizon and then help himself.
We've had contractors come in and steal shit. Lets just say, they didn't get away with it for long.
karen lotz
Posts: 22,284
Oct 1, 2010 1:37am
The_Crosby_Show;503183 wrote:We've had contractors come in and steal shit. Lets just say, they didn't get away with it for long.
I don't doubt that they watch it. I know UPS does. Who do you mean when you say "we"?
End of Line
Posts: 6,867
Oct 1, 2010 3:35am
karen lotz;503185 wrote:I don't doubt that they watch it. I know UPS does. Who do you mean when you say "we"?
I work at FedEx ground.
karen lotz
Posts: 22,284
Oct 1, 2010 4:12am
The_Crosby_Show;503228 wrote:I work at FedEx ground.
Cool, I used to work at the UPS hub in Hilliard.