SportsAndLady;1771058 wrote:First was a mid 20's hipster. Second was an older (40'ish) Hispanic lady.

Zunardo;1771031 wrote:Apparently FedEx thinks the employee is always right, and doesn't care if they're wrong or what the customer thinks.

My wife was notified by a vendor that a very important package we've been waiting on was to be delivered sometime yesterday, and that she had to be home to sign for it. She took a few days off from work this week, waited all day, no driver, and no "sorry we missed you" notice.. She called the vendor late in the afternoon (vendor had he tracking number), the vendor said FedEx told them the driver "attempted delivery at 9:10 AM". She said, "that's not possible, I've been in the living room all morning, no one knocked and the dog who watches the window never barked." The vendor was apologetic and said FedEx would try again tomorrow, and gave her the tracking number.

Today, my wife waited at home all day, no delivery by 4:30 PM. She calls FedEx herself with the tracking, FedEx said "the driver attempted delivery at 11:17 AM today, nobody home", and confirmed our address. My wife says, "that's not possible, I've been near the front door all morning, the doorbell didn't ring, nobody knocked, and the dog didn't bark." Again, there was no "sorry we missed you" notice. The FedExp rep was not apologetic or sympathetic, and said the driver will try again tomorrow. My wife said to forget it, we'll pick it up at your pickup location.

That's amazing - either the driver has lied twice and just input a delivery attempt into his scanner without ever bothering to stop, or someone else, maybe at the distribution center is programming their tracking system to show delivery attempts that never took place, just to make their delivery numbers look good. Or maybe the customer service phone rep is lying.

Anyone else have that experience?

Commander of Awesome;1771039 wrote:I worked for a yr at Buger King when I was 15. Never saw anyone fuck with food either unless it was a cop. Police officer come through, they got a loogie/pube burger. (not from me, but the older ppl working at BK who made the food.)

HitsRus;1771047 wrote:Let's put it this way... If you want them to continue to be customers, then they are always "right".... Even when they are not.

sleeper;1771097 wrote:In all the years in which I partially owned a McDonalds, we never had anyone mess with the food intentionally. We told the trainees on day 1 that if anyone was seen doing that, they would be fired and potentially we would file charges. We didn't hire trash though.

Ironman92;1771104 wrote:As someone who worked 5 years at McDonalds and grew up good friends and teammate of the owner's son (as he also worked there for a while and now owns 4 McDonalds restaurants.......the owner doesn't know shit to what goes on. If you weren't in the grill area during an evening shift, then you have no clue as to what went on during that shift.

BRF;1771079 wrote:This is what they say on Restaurant Impossible, too.

And also Mystery Diner.

sleeper;1771109 wrote:You're right. I don't personally know. However, we never had to fire anyone for that reason.

Ironman92;1771075 wrote:tl;dr

Zunardo;1771214 wrote:FedEx, part deux:

Wife told to go to local center to pick up package yesterday, given confirmation #. You guessed it - no package. Clerk just stares at confirmation # with a helpless look. Says "maybe it's still at the distribution center". Wife relays story of the "phantom delivery attempts". All she gets are "what do you want me to do" shrugs. Tracking system status says "In Transit".

You'd think someone in the organization would step up and say, "you know, we really screwed this one up, and we'll do what we can to get it to you". I dunno, maybe that's asking too much in this day and age. The young pups operate under a different credo than we do.




LOL. Tried to trim it down some for ya, Ironman92, but you know it's a struggle for me. : thumbup:

Ironman92;1771215 wrote: Get over yourself asshole.

Zunardo;1771226 wrote:Unfortunately, that's another skill I've never mastered, probably never will. However, I do thank you for the tl;dr reminder, my prose can always stand a good bit of pruning, and I was able to produce a less unwieldy post this time because of it. Much appreciated, and a Merry Christmas to you.

Ironman92;1771232 wrote:I hope at no point you thought the "asshole" comment was not to you.

lhslep134;1771234 wrote:That's another way of saying you hope he thought it was intended for him. Check your double negative lol.

Ironman92;1771235 wrote:My grammar is typically pretty damn good....so screw off [emoji3]

lhslep134;1771242 wrote:Sorry I just thought it was really funny that you were hoping he didn't interpret it incorrectly and then you accidentally doubled down.

I know your grammar is normally fine so I'm just giving ya shit. :laugh:

Ironman92;1771232 wrote:I hope at no point you thought the "asshole" comment was to you.