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Why does Apple have AppleCare?

Home ▸ Archive ▸ Serious Business ▸ Why does Apple have AppleCare?
sleeper's avatar

sleeper

Legend

27,879 posts
Aug 27, 2011 11:47 AM
Apple promotes itself on being the premier computer hardware and software company in the world. Their business model is built around offering quality products and in return the customer has to pay a heavy premium in order to obtain such products.

However, Apple also offers an expensive 3-year warranty program that covers everything that could go wrong with a computer for 3 years(outside of accidental damage, etc.). But if a company is built on the premise that their quality is better than their competitors, why ever have AppleCare?

I've owned a MacBook Pro for a little over a year and I can't tell you how many hardware and software issues I've had. I did not purchase AppleCare because I was hoodwinked by the quality that I, in the end, did not receive. Luckily, I am intelligent and resourceful enough to fix issues on my own, but I feel many do not understand that APPLE =/= Quality.

I will never purchase another Apple product and you can take that to the bank.
Aug 27, 2011 11:47am
lhslep134's avatar

lhslep134

why so serious?

9,774 posts
Aug 27, 2011 11:51 AM
Easy answer: easy way to make more money.
Aug 27, 2011 11:51am
brutus161's avatar

brutus161

The Navy Guy

1,686 posts
Aug 27, 2011 11:52 AM
lhslep134;875064 wrote:Easy answer: easy way to make more money.
Even easier answer: All man made items will fail at some point.
Aug 27, 2011 11:52am
justincredible's avatar

justincredible

Nick Mangold

32,056 posts
Aug 27, 2011 11:52 AM
Sucks to be you. My wife's macbook is running strong on 4 years with no issues and I've had 2 Macbook Pros with no issues.
Aug 27, 2011 11:52am
SportsAndLady's avatar

SportsAndLady

Senior Member

35,632 posts
Aug 27, 2011 12:01 PM
You didn't buy applecare?

Yeah Apple products are quality products, but it's still a fuckin computer, shits gonna go wrong with it.

u mad cuz u didn't buy applecare when you should have. That's all.
Aug 27, 2011 12:01pm
sleeper's avatar

sleeper

Legend

27,879 posts
Aug 27, 2011 12:06 PM
SportsAndLady;875071 wrote:You didn't buy applecare?

Yeah Apple products are quality products, but it's still a ****in computer, ****s gonna go wrong with it.

u mad cuz u didn't buy applecare when you should have. That's all.
If you're going to charge $1000 more than what a product is worth, it should take more than a year for something to go wrong with it. I don't have a problem with Apple selling a warranty product, but I do have a problem with a company claiming superior quality and charging more for it.
Aug 27, 2011 12:06pm
SportsAndLady's avatar

SportsAndLady

Senior Member

35,632 posts
Aug 27, 2011 12:22 PM
sleeper;875074 wrote:If you're going to charge $1000 more than what a product is worth, it should take more than a year for something to go wrong with it. I don't have a problem with Apple selling a warranty product, but I do have a problem with a company claiming superior quality and charging more for it.
Can it not be a superior product and a warranty program?

Apple is reeeallly expensive (I konw, I own a macbook)...but it's still a great laptop and i've had to take it to applecare once before; it's well worth it.
Aug 27, 2011 12:22pm
sleeper's avatar

sleeper

Legend

27,879 posts
Aug 27, 2011 12:24 PM
SportsAndLady;875083 wrote:Can it not be a superior product and a warranty program?
You can't have it both ways.
Aug 27, 2011 12:24pm
SportsAndLady's avatar

SportsAndLady

Senior Member

35,632 posts
Aug 27, 2011 12:25 PM
sleeper;875085 wrote:You can't have it both ways.
So becuase it's a superior product, you don't think it should have a warranty program?
Aug 27, 2011 12:25pm
sleeper's avatar

sleeper

Legend

27,879 posts
Aug 27, 2011 12:37 PM
SportsAndLady;875088 wrote:So becuase it's a superior product, you don't think it should have a warranty program?
Not one you have to pay extra for.
Aug 27, 2011 12:37pm
DeyDurkie5's avatar

DeyDurkie5

Senior Member

11,324 posts
Aug 27, 2011 1:19 PM
Aug 27, 2011 1:19pm
jordo212000's avatar

jordo212000

Senior Member

10,664 posts
Aug 27, 2011 2:35 PM
Go back to business school. There is a failure rate associated with any product. I always laugh when 1 person gets a defective product and thinks that their personal situation speaks for the overall quality of a product/company.

Sleeper, use the money you get from that fabulous job you were able to get because of your Ohio State education to buy a PC
Aug 27, 2011 2:35pm
sleeper's avatar

sleeper

Legend

27,879 posts
Aug 27, 2011 2:41 PM
jordo212000;875153 wrote:Go back to business school. There is a failure rate associated with any product. I always laugh when 1 person gets a defective product and thinks that their personal situation speaks for the overall quality of a product/company.

Sleeper, use the money you get from that fabulous job you were able to get because of your Ohio State education to buy a PC
I always laugh when people try and pretend I don't know what a failure rate is, or that I don't have enough money to buy a new computer. Apple is a fraud, end of story.
Aug 27, 2011 2:41pm
Glory Days's avatar

Glory Days

Senior Member

7,809 posts
Aug 27, 2011 3:31 PM
DeyDurkie5;875120 wrote:
rep
Aug 27, 2011 3:31pm
hoops23's avatar

hoops23

Senior Member

15,696 posts
Aug 27, 2011 3:33 PM
That's funny. I don't believe you own a MacBook. Why would own a MacBook since you trash anybody who does? So in reality, you've been contradicting yourself as well as being a hypocrite?

Big time fail on your part.

I've had the same MacBoom for 5 years now. 0 problems outside of a failed HDD, but Apple doesn't make HDD so I can't blame them on that.

Point is, why does Apple have AppleCare? Same reason why Porsche has a warranty, I guess... No matter how expensive a product is, or how high quality, there is always a chance something goes wrong with moving parts.

Also, AppleCare really is not that much more expensive then any other warranty offerings.
Aug 27, 2011 3:33pm
lhslep134's avatar

lhslep134

why so serious?

9,774 posts
Aug 27, 2011 3:42 PM
hoops23;875192 wrote:
Also, AppleCare really is not that much more expensive then any other warranty offerings.
How much is it? I paid $200 for my 3 year HP warranty which covers everything (accident protection).
Aug 27, 2011 3:42pm
Tiger2003's avatar

Tiger2003

Kill or be Killed

15,421 posts
Aug 27, 2011 3:46 PM
sleeper;875157 wrote:I always laugh when people try and pretend I don't know what a failure rate is, or that I don't have enough money to buy a new computer. Apple is a fraud, end of story.

If it's a fraud don't buy Apple products and quit your bitching.
Aug 27, 2011 3:46pm
hoops23's avatar

hoops23

Senior Member

15,696 posts
Aug 27, 2011 3:47 PM
It depends on the product, but the 13" MacBook pro, the MacBook Air, and the 15" MacBook pro are all $249 for 3 years.

Products like the iPhone/iPod touch are $69
Aug 27, 2011 3:47pm
Raw Dawgin' it's avatar

Raw Dawgin' it

Just Ain't Care

11,466 posts
Aug 27, 2011 3:52 PM
justincredible;875066 wrote:Sucks to be you. My wife's macbook is running strong on 4 years with no issues and I've had 2 Macbook Pros with no issues.
+1. Sleeper = Sucker
Aug 27, 2011 3:52pm
dwccrew's avatar

dwccrew

Not Banned

7,817 posts
Aug 27, 2011 3:53 PM
I get what Sleeper is saying. In a sense, at least I think, what he is saying is if they are going to charge so much more for their products, they shouldn't charge extra for a warranty, the warranty should be included with the original purchase price. However, knowing that going in to the sale you would not be covered by a warranty, since Apple forces you to purchase the warranty seperately, you should have just not purchased the product. Live and learn.
Aug 27, 2011 3:53pm
hoops23's avatar

hoops23

Senior Member

15,696 posts
Aug 27, 2011 3:57 PM
dwccrew;875217 wrote:I get what Sleeper is saying. In a sense, at least I think, what he is saying is if they are going to charge so much more for their products, they shouldn't charge extra for a warranty, the warranty should be included with the original purchase price. However, knowing that going in to the sale you would not be covered by a warranty, since Apple forces you to purchase the warranty seperately, you should have just not purchased the product. Live and learn.
There is a limited 1 year warranty included with all Apple products that covers manufacturer defects/harware/software failure during that year.

Within that limited 1 year warranty, you can purchase AppleCare at any time if you wish. However, Apple is a business, a business that has a goal to make a lot of money and they've been successful doing that. You shouldn't expect anything to be given to you, you should be educated on the product, the warranty situation, and the prices before you go in for a purchase.

This is Sleeper stirring the pot, again, I doubt he even owns a MBP.
Aug 27, 2011 3:57pm
Glory Days's avatar

Glory Days

Senior Member

7,809 posts
Aug 27, 2011 3:59 PM
Aug 27, 2011 3:59pm
dwccrew's avatar

dwccrew

Not Banned

7,817 posts
Aug 27, 2011 4:02 PM
hoops23;875219 wrote:There is a limited 1 year warranty included with all Apple products that covers manufacturer defects/harware/software failure during that year.

Within that limited 1 year warranty, you can purchase AppleCare at any time if you wish. However, Apple is a business, a business that has a goal to make a lot of money and they've been successful doing that. You shouldn't expect anything to be given to you, you should be educated on the product, the warranty situation, and the prices before you go in for a purchase.

This is Sleeper stirring the pot, again, I doubt he even owns a MBP.
We are in agreement. This is pretty much what I was saying in my first post. I just understand the frustration of Sleeper (if he is being truthful) is what I was eluding to, but as I said, having the knowledge going into the sale, no one can be mad since the terms were known ahead of time. And no man made product is perfect.
Aug 27, 2011 4:02pm
O-Trap's avatar

O-Trap

Chief Shenanigans Officer

14,994 posts
Aug 27, 2011 4:39 PM
Man just don't buy them anymore. I had the same issues, and when I began looking for how to edit the registry in order to fix the issue ... I leaned I couldn't.

Just don't buy it anymore. No reason to stir up all the Mac followers on here.
Aug 27, 2011 4:39pm
justincredible's avatar

justincredible

Nick Mangold

32,056 posts
Aug 27, 2011 5:19 PM
Do luxury car manufacturers charge more for extended warranties? You probably get the base warranty (like the 1 year with Apple) but have to pay extra to extend it. I'm just guessing, though.
Aug 27, 2011 5:19pm