ernest_t_bass
Posts: 24,984
Jul 6, 2010 10:48pm
iPod touch (8GB) fell off a chair onto my driveway and the screen cracked. Probably a 18" fall. Not very far. Still works fine, but there s a crack and in one place it shattered.
Question... what is the best way to go about returning it? Apple care is up in about one month.
Question... what is the best way to go about returning it? Apple care is up in about one month.
BCBulldog
Posts: 824
Jul 6, 2010 10:54pm
You near Columbus? There is an Apple store at Easton.
ernest_t_bass
Posts: 24,984
Jul 6, 2010 11:00pm
Closest store to me is Ann Arbor. Is it worth my trip, or will they tell me to ef off?
ernest_t_bass
Posts: 24,984
Jul 7, 2010 8:59am
OK, while most of my threads are stupid and worthless, I am actually being serious here, and would like some help 
I know that it is tough to return an iPod/iPhone with impact damage. What is the best way to "lie" about it?
I know that it is tough to return an iPod/iPhone with impact damage. What is the best way to "lie" about it?
Rotinaj
Posts: 7,699
Jul 7, 2010 9:02am
Try calling the store in AA.
ernest_t_bass
Posts: 24,984
Jul 7, 2010 9:04am
Rotinaj;413766 wrote:Try calling the store in AA.
What would I say to them over the phone? Basically, if I am going to DRIVE to Ann Arbor, I want to get a return. I like the whole calling them idea, but what do I say to them?
C
Con_Alma
Posts: 12,198
Jul 7, 2010 9:06am
Say this.ernest_t_bass;413769 wrote:What would I say to them over the phone? ...
ernest_t_bass;413492 wrote:iPod touch (8GB) fell off a chair onto my driveway and the screen cracked. Probably a 18" fall. Not very far. Still works fine, but there s a crack and in one place it shattered.
Question... what is the best way to go about returning it? Apple care is up in about one month.
ernest_t_bass
Posts: 24,984
Jul 7, 2010 9:07am
I have a feeling that they won't buy that story, flag the return, and I won't be able to return it anywhere.
U
UANyg
Posts: 265
Jul 7, 2010 9:08am
there's no way they let you return it. you say applecare is up in 1 month? meaning you've had it for almost 2 years? yeah, they won't let you return it. they will swap it out for you for 199 or something around that price.
Rotinaj
Posts: 7,699
Jul 7, 2010 9:09am
ernest_t_bass;413769 wrote:What would I say to them over the phone? Basically, if I am going to DRIVE to Ann Arbor, I want to get a return. I like the whole calling them idea, but what do I say to them?
Id just tell them what really happened. Im guessing they wont give you a new 1 but just replace the screen.
C
Con_Alma
Posts: 12,198
Jul 7, 2010 9:10am
ernest_t_bass;413772 wrote:I have a feeling that they won't buy that story, flag the return, and I won't be able to return it anywhere.
Yep...that's exactly what I predict is going to happen no matter what you "tell" them.
Rotinaj
Posts: 7,699
Jul 7, 2010 9:13am
Or if that story doesnt work you could just have people from here call with different stories and see which one works the best lol.
ernest_t_bass
Posts: 24,984
Jul 7, 2010 9:14am
I've had it for one year.
thePITman
Posts: 3,867
Jul 7, 2010 9:25am
5 of my good friends have iPhones, and 3 of them have had cracked screens which needed to be replaced.
ernest_t_bass
Posts: 24,984
Jul 7, 2010 9:41am
thePITman;413787 wrote:5 of my good friends have iPhones, and 3 of them have had cracked screens which needed to be replaced.
And?
thePITman
Posts: 3,867
Jul 7, 2010 9:43am
I thought it was a rather high percentage.
ernest_t_bass
Posts: 24,984
Jul 7, 2010 9:49am
thePITman;413797 wrote:I thought it was a rather high percentage.
No, the "and?" was asking "Did they get them replaced for free?"
MrPoke
Posts: 348
Jul 7, 2010 10:03am
Apple Care won't cover user damage such as dropping it.
Your best bet is to travel to Ann Arbor, explain to them what happened and be incredibly nice and tactful about it. When I worked at Apple we literally had hundreds of refurbs in the back and the biggest deciding factor in whether or not we would replace someones ipod for user damage was if they were nice or not to the Apple employee.
Your best bet is to travel to Ann Arbor, explain to them what happened and be incredibly nice and tactful about it. When I worked at Apple we literally had hundreds of refurbs in the back and the biggest deciding factor in whether or not we would replace someones ipod for user damage was if they were nice or not to the Apple employee.
brutus161
Posts: 1,686
Jul 7, 2010 10:05am
MrPoke;413814 wrote:Apple Care won't cover user damage such as dropping it.
Your best bet is to travel to Ann Arbor, explain to them what happened and be incredibly nice and tactful about it. When I worked at Apple we literally had hundreds of refurbs in the back and the biggest deciding factor in whether or not we would replace someones ipod for user damage was if they were nice or not to the Apple employee.
Try this. Being nice usually works.
thePITman
Posts: 3,867
Jul 7, 2010 10:10am
ernest_t_bass;413798 wrote:No, the "and?" was asking "Did they get them replaced for free?"
I will try to find out.
ernest_t_bass
Posts: 24,984
Jul 7, 2010 2:40pm
Took it to the tech director at my school (we're 100% Mac) and he said there is no chance in hell they will take the claim. So... I bought a Macbook and got a free iPod.
Rotinaj
Posts: 7,699
Jul 7, 2010 2:52pm
lol, sounds like a good alternative.
ernest_t_bass
Posts: 24,984
Jul 7, 2010 3:00pm
Rotinaj;414323 wrote:lol, sounds like a good alternative.
I make EXTREMELY stupid impulse buys like this.
M
MontyBrunswick
Jul 7, 2010 10:33pm
If the LCD panel wasn't broken and only the glass was broken, you could have picked up a kit online for under $20.
ernest_t_bass
Posts: 24,984
Jul 8, 2010 9:33am
dlazz;415135 wrote:If the LCD panel wasn't broken and only the glass was broken, you could have picked up a kit online for under $20.
Link.