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Returning an iPod

Home ▸ Archive ▸ Serious Business ▸ Returning an iPod
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 6, 2010 10:48 PM
iPod touch (8GB) fell off a chair onto my driveway and the screen cracked. Probably a 18" fall. Not very far. Still works fine, but there s a crack and in one place it shattered.

Question... what is the best way to go about returning it? Apple care is up in about one month.
Jul 6, 2010 10:48pm
BCBulldog's avatar

BCBulldog

Senior Member

824 posts
Jul 6, 2010 10:54 PM
You near Columbus? There is an Apple store at Easton.
Jul 6, 2010 10:54pm
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 6, 2010 11:00 PM
Closest store to me is Ann Arbor. Is it worth my trip, or will they tell me to ef off?
Jul 6, 2010 11:00pm
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 7, 2010 8:59 AM
OK, while most of my threads are stupid and worthless, I am actually being serious here, and would like some help :)

I know that it is tough to return an iPod/iPhone with impact damage. What is the best way to "lie" about it?
Jul 7, 2010 8:59am
Rotinaj's avatar

Rotinaj

Senior Member

7,699 posts
Jul 7, 2010 9:02 AM
Try calling the store in AA.
Jul 7, 2010 9:02am
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 7, 2010 9:04 AM
Rotinaj;413766 wrote:Try calling the store in AA.

What would I say to them over the phone? Basically, if I am going to DRIVE to Ann Arbor, I want to get a return. I like the whole calling them idea, but what do I say to them?
Jul 7, 2010 9:04am
C

Con_Alma

Senior Member

12,198 posts
Jul 7, 2010 9:06 AM
ernest_t_bass;413769 wrote:What would I say to them over the phone? ...
Say this.
ernest_t_bass;413492 wrote:iPod touch (8GB) fell off a chair onto my driveway and the screen cracked. Probably a 18" fall. Not very far. Still works fine, but there s a crack and in one place it shattered.

Question... what is the best way to go about returning it? Apple care is up in about one month.
Jul 7, 2010 9:06am
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 7, 2010 9:07 AM
I have a feeling that they won't buy that story, flag the return, and I won't be able to return it anywhere.
Jul 7, 2010 9:07am
U

UANyg

Senior Member

265 posts
Jul 7, 2010 9:08 AM
there's no way they let you return it. you say applecare is up in 1 month? meaning you've had it for almost 2 years? yeah, they won't let you return it. they will swap it out for you for 199 or something around that price.
Jul 7, 2010 9:08am
Rotinaj's avatar

Rotinaj

Senior Member

7,699 posts
Jul 7, 2010 9:09 AM
ernest_t_bass;413769 wrote:What would I say to them over the phone? Basically, if I am going to DRIVE to Ann Arbor, I want to get a return. I like the whole calling them idea, but what do I say to them?

Id just tell them what really happened. Im guessing they wont give you a new 1 but just replace the screen.
Jul 7, 2010 9:09am
C

Con_Alma

Senior Member

12,198 posts
Jul 7, 2010 9:10 AM
ernest_t_bass;413772 wrote:I have a feeling that they won't buy that story, flag the return, and I won't be able to return it anywhere.

Yep...that's exactly what I predict is going to happen no matter what you "tell" them.
Jul 7, 2010 9:10am
Rotinaj's avatar

Rotinaj

Senior Member

7,699 posts
Jul 7, 2010 9:13 AM
Or if that story doesnt work you could just have people from here call with different stories and see which one works the best lol.
Jul 7, 2010 9:13am
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 7, 2010 9:14 AM
I've had it for one year.
Jul 7, 2010 9:14am
thePITman's avatar

thePITman

Senior Member

3,867 posts
Jul 7, 2010 9:25 AM
5 of my good friends have iPhones, and 3 of them have had cracked screens which needed to be replaced.
Jul 7, 2010 9:25am
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 7, 2010 9:41 AM
thePITman;413787 wrote:5 of my good friends have iPhones, and 3 of them have had cracked screens which needed to be replaced.

And?
Jul 7, 2010 9:41am
thePITman's avatar

thePITman

Senior Member

3,867 posts
Jul 7, 2010 9:43 AM
I thought it was a rather high percentage.
Jul 7, 2010 9:43am
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 7, 2010 9:49 AM
thePITman;413797 wrote:I thought it was a rather high percentage.

No, the "and?" was asking "Did they get them replaced for free?"
Jul 7, 2010 9:49am
MrPoke's avatar

MrPoke

Senior Member

348 posts
Jul 7, 2010 10:03 AM
Apple Care won't cover user damage such as dropping it.
Your best bet is to travel to Ann Arbor, explain to them what happened and be incredibly nice and tactful about it. When I worked at Apple we literally had hundreds of refurbs in the back and the biggest deciding factor in whether or not we would replace someones ipod for user damage was if they were nice or not to the Apple employee.
Jul 7, 2010 10:03am
brutus161's avatar

brutus161

The Navy Guy

1,686 posts
Jul 7, 2010 10:05 AM
MrPoke;413814 wrote:Apple Care won't cover user damage such as dropping it.
Your best bet is to travel to Ann Arbor, explain to them what happened and be incredibly nice and tactful about it. When I worked at Apple we literally had hundreds of refurbs in the back and the biggest deciding factor in whether or not we would replace someones ipod for user damage was if they were nice or not to the Apple employee.

Try this. Being nice usually works.
Jul 7, 2010 10:05am
thePITman's avatar

thePITman

Senior Member

3,867 posts
Jul 7, 2010 10:10 AM
ernest_t_bass;413798 wrote:No, the "and?" was asking "Did they get them replaced for free?"

I will try to find out.
Jul 7, 2010 10:10am
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 7, 2010 2:40 PM
Took it to the tech director at my school (we're 100% Mac) and he said there is no chance in hell they will take the claim. So... I bought a Macbook and got a free iPod.
Jul 7, 2010 2:40pm
Rotinaj's avatar

Rotinaj

Senior Member

7,699 posts
Jul 7, 2010 2:52 PM
lol, sounds like a good alternative.
Jul 7, 2010 2:52pm
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 7, 2010 3:00 PM
Rotinaj;414323 wrote:lol, sounds like a good alternative.

I make EXTREMELY stupid impulse buys like this.
Jul 7, 2010 3:00pm
M

MontyBrunswick

Jul 7, 2010 10:33 PM
If the LCD panel wasn't broken and only the glass was broken, you could have picked up a kit online for under $20.
Jul 7, 2010 10:33pm
ernest_t_bass's avatar

ernest_t_bass

12th Son of the Lama

24,984 posts
Jul 8, 2010 9:33 AM
dlazz;415135 wrote:If the LCD panel wasn't broken and only the glass was broken, you could have picked up a kit online for under $20.

Link.
Jul 8, 2010 9:33am