Should I be ticked?

Home ▸ Archive ▸ Serious Business ▸ Should I be ticked?
B

baseballstud24

Senior Member

547 posts
Feb 12, 2010 6:58 PM
Ordered flowers for my fiance to be delivered today at work. The order was for big pink lillies (her favorite) and it said they would be delivered in a glass vase. Well they came for her today and were some funky (nice but funky) flowers that I didn't even know what they were. Also they came in a box with a vase and she had to put it together at work! I specifically stated in my order that if the flowers I ordered were not available, to cancel the order. They took it upon themselves to change my order. I paid like 70 dollars and I feel like I got ripped. Should I be pissed? Or should I just forget about it?
Feb 12, 2010 6:58pm
UA5straightin2008's avatar

UA5straightin2008

WOMP WOMP WOMP

3,246 posts
Feb 12, 2010 6:59 PM
i would be pissed

call and complain
Feb 12, 2010 6:59pm
coyotes22's avatar

coyotes22

Go Tigers

11,298 posts
Feb 12, 2010 7:04 PM
baseballstud24 wrote: Ordered flowers for my fiance to be delivered today at work. The order was for big pink lillies (her favorite) and it said they would be delivered in a glass vase. Well they came for her today and were some funky (nice but funky) flowers that I didn't even know what they were. Also they came in a box with a vase and she had to put it together at work! I specifically stated in my order that if the flowers I ordered were not available, to cancel the order. They took it upon themselves to change my order. I paid like 70 dollars and I feel like I got ripped. Should I be pissed? Or should I just forget about it?
Did she like it anyway?

I would be pissed, too. Esp. if she is pissed, I would call then.
Feb 12, 2010 7:04pm
Curly J's avatar

Curly J

Self Pwner in Training.

7,282 posts
Feb 12, 2010 7:05 PM
I'd be ticked !!!

This is why I buy the flowers myself or not at all...instead of someone else 'deceiding' for me.
Feb 12, 2010 7:05pm
B

baseballstud24

Senior Member

547 posts
Feb 12, 2010 7:07 PM
She says it not a big deal, but I'm pissed. I know she loves lillies and she just got home with these pieces of shit and they are not nearly as nice as what I ordered. They were supposed to come in a thick frosted glass vase...instead they came in a plain shitty regular glass vase I could buy from Wal-Mart.
Feb 12, 2010 7:07pm
ytownfootball's avatar

ytownfootball

Bold faced liar...

6,978 posts
Feb 12, 2010 7:11 PM
Did you call a specific florist or a 1-800 number?
Feb 12, 2010 7:11pm
U

Upper90

Senior Member

1,095 posts
Feb 12, 2010 7:11 PM
Yes, I mean, in this case....you paid for a service, didn't get the service that you paid for. You're absolutely right to be upset.
Feb 12, 2010 7:11pm
B

baseballstud24

Senior Member

547 posts
Feb 12, 2010 7:16 PM
I got an ad for Flowersfast.com I placed my order online a week ago to give myself plenty of time if they didn't have what I wanted. Granted I know it might not be the most reputable place...but the took my money and told me they would give me what I wanted. I'm still fuming...bullshit
Feb 12, 2010 7:16pm
T

Timber

Senior Member

935 posts
Feb 12, 2010 7:17 PM
Yes...
Take a picture of the flowers and email it to the company.

Ask them if this matches what you ordered, and ask them what their policy is for "making things right?" Tell them any future orders hinge on their handling of this incorrect order.

See what happens...
Feb 12, 2010 7:17pm
Glory Days's avatar

Glory Days

Senior Member

7,809 posts
Feb 12, 2010 7:17 PM
sometimes they have that "right to change your order" clause though. even though you said to cancel the order if that happend, maybe someone didnt get the memo.
Feb 12, 2010 7:17pm
B

baseballstud24

Senior Member

547 posts
Feb 12, 2010 7:20 PM
Glory Days wrote: sometimes they have that "right to change your order" clause though. even though you said to cancel the order if that happend, maybe someone didnt get the memo.
They had a option box for me to click:
If we don't have your flowers can we:
Change your order to something similar
or
Cancel your order

I checked the latter.
Feb 12, 2010 7:20pm
ytownfootball's avatar

ytownfootball

Bold faced liar...

6,978 posts
Feb 12, 2010 7:31 PM
The family has owned a florist for 30 years and these "brokers" are a piss poor excuse for a service, especially around holidays. You may order a week ahead of time, that doesn't mean they PLACE your order until a day or two before delivery. Yes, most of the brokers have a "fill with similar" clause, mostly due to the scenario above. Availability of certain flowers isn't a guarantee either, again, especially during holidays. VD and Mothers Day being the worst.

There is so little profit margin left by the time the order reaches the florist that most are simply being filled so as to not be removed from a list of preferred providers, often at a break even profit margin.

Seriously, if you know the area you are sending the order, look in the phone book and choose a florist, call a dirctory, phone a friend, anything but a broker. You'll never be left guessing what you're sending, if they don't have it, they will tell you up front and suggest a viable alternative. Brokers suck all the way around.
Feb 12, 2010 7:31pm
B

baseballstud24

Senior Member

547 posts
Feb 12, 2010 7:32 PM
Point well taken. I new to the area and at my old place I always used a florist. This is the first and last time I'll use a broker.
Feb 12, 2010 7:32pm
GoChiefs's avatar

GoChiefs

Resident Maniac

16,754 posts
Feb 12, 2010 7:37 PM
Looks like your experience was as bad as mine. :) I did this 2 day delivery thing..Wednesday..they delivered a nice arrangement of roses in a vase..no problem..Thursday..they were supposed to deliver a box of a dozen of these 'gourmet' chocolate covered strawberries. Wife comes home from work..empty handed..so..I asked her if she got anything. Nope. So I check my email..they sent me one saying it wouldn't be delivered until Friday b/c of the 'weather'. Uh..the flowers were delivered with no problem..and the weather was A LOT worst Wednesday than on Thursday. But they said they would be delivered today. So I emailed them..told them my wife would be leaving at noon today. So they had to deliver them before then..they reply with..sorry..our delivery times are 9pm to 5pm..we can not guarantee delivery by then. Of course..wife leaves work...with no delivery. So I'm waiting for a reply back to them now on what they are going to do about it.

Then..about 2 weeks ago..I ordered a ring for her that was personally engraved. Since it was engraved..it had to be shipped out. They guaranteed me it would be back by Valentines Day. Cool...no problem. I get a message from them today. Due to the weather..the ring won't be in until Tuesday. So yeah..hasn't been a good one this year.
Feb 12, 2010 7:37pm
B

baseballstud24

Senior Member

547 posts
Feb 13, 2010 12:25 AM
Just got an email back from the company...they refunded me the entire amount. I'll sleep well tonight. haha
Feb 13, 2010 12:25am
I

I Wear Pants

Senior Member

16,223 posts
Feb 13, 2010 12:33 AM
The only way this might be okay is if the flowers they shipped retail for like, twice what you paid. And then it's still hinged on whether the Mrs likes them.
Feb 13, 2010 12:33am
B

baseballstud24

Senior Member

547 posts
Feb 13, 2010 8:17 AM
Haha...I thought the same thing, but there is no way these flowers cost as much.
Feb 13, 2010 8:17am
darbypitcher22's avatar

darbypitcher22

Senior Member

8,000 posts
Feb 13, 2010 5:35 PM
call and get your money back
Feb 13, 2010 5:35pm
Writerbuckeye's avatar

Writerbuckeye

Senior Member

4,745 posts
Feb 13, 2010 6:30 PM
Lesson learned: always order flowers from a florist you trust -- or at least pick somebody local. That way you at least know who you're dealing with. Glad they did the right thing for you, though.
Feb 13, 2010 6:30pm
hasbeen's avatar

hasbeen

Excuse me, Flo?

6,504 posts
Feb 13, 2010 7:44 PM
I'd be double pissed.

1) You got screwed

2) You had to order flowers
Feb 13, 2010 7:44pm
B

baseballstud24

Senior Member

547 posts
Feb 13, 2010 8:45 PM
haha...I better get screwed tonight for #2 on your list.
Feb 13, 2010 8:45pm
se-alum's avatar

se-alum

The Biggest Boss

13,948 posts
Feb 13, 2010 9:00 PM
darbypitcher22 wrote: call and get your money back
Dynamite drop-in!! :D
Feb 13, 2010 9:00pm