This pops up on my laptop a lot and kicks me off the internet. Does anyone else have this problem? When I first got the laptop it didn't do it, but I feel like I may have downloaded something that makes it do this crap.

If you have it, how did you fix it?

Have you recently downloaded anything?

I mean it's been a while...I can't think of anything I've downloaded that would give me some sort of virus (or whatever this is)...I mean I downloaded Adobe, and Java stuff, but I don't think that stuff would be dangerous.

I'd do a full sweep and disk defrag.

Did you install microsoft office on your laptop?

It's been on it since I got it...I googled the problem and I saw where it said that if I had installed Office, it could have caused this, but I've had office on the computer since I got it and it didn't have this problem when I first got it, so I'm not sure if that is in fact what caused it.

I went ahead and followed the procedure they told me to do...We'll see if it works.

ok, I have a friend that had the problem after he put a copy of office on there.

Yea...I do have office on here. Did your friend just follow the steps online to fix it? Or did he do something else?

I have no idea, but I would follow whatever microsofts support site says to do.