Uz2Bon36
Posts: 1,135
Feb 2, 2015 9:35am
[INDENT] "I had my new WRX with 1300 miles throw a CEL. Code scanner says P0390 & P0391. I'm concerned. It's brand new, I broke it in according to the manual. I take good care of it.
I take the car to Adventure Subaru in Mentor , OH. I speak with a service adviser, REDACTED. It's been there since Friday. I FB message him today to ask the status of my car. He tells me he needs to have a tech take my car home overnight for testing and that it is ok with Subaru and my warranty. I get a call an hour later from him stating that he hit a deer. As far as I know he is not a mechanic, just a service rep. Why is he driving my car?
Then I go to the dealer and talk to the GM, Scott . He says that MY insurance will need to handle the claim as it was a deer strike.
I go around back of the dealer to take pictures of my car and I notice that it is in an uncontrolled parking lot and unlocked. The front end is heavily damaged as shown in the video. Then I notice there are college books on the passenger side floorboard. It seems my car became the service advisor's commuter toy. I have admissions from the service adviser and the management that he was on his way to class when he crashed my car.
I was at first promised to be put in a new car, but the owner is now stonewalling and saying they "might" be able to help me with a trade in. I feel like if I don't get my story out they are going to get away with screwing me."
http://oppositelock.jalopnik.com/subaru-dealer-wrecks-customers-new-wrx-refuses-to-make-1683120437
[/INDENT]
I take the car to Adventure Subaru in Mentor , OH. I speak with a service adviser, REDACTED. It's been there since Friday. I FB message him today to ask the status of my car. He tells me he needs to have a tech take my car home overnight for testing and that it is ok with Subaru and my warranty. I get a call an hour later from him stating that he hit a deer. As far as I know he is not a mechanic, just a service rep. Why is he driving my car?
Then I go to the dealer and talk to the GM, Scott . He says that MY insurance will need to handle the claim as it was a deer strike.
I go around back of the dealer to take pictures of my car and I notice that it is in an uncontrolled parking lot and unlocked. The front end is heavily damaged as shown in the video. Then I notice there are college books on the passenger side floorboard. It seems my car became the service advisor's commuter toy. I have admissions from the service adviser and the management that he was on his way to class when he crashed my car.
I was at first promised to be put in a new car, but the owner is now stonewalling and saying they "might" be able to help me with a trade in. I feel like if I don't get my story out they are going to get away with screwing me."
http://oppositelock.jalopnik.com/subaru-dealer-wrecks-customers-new-wrx-refuses-to-make-1683120437
[/INDENT]
Uz2Bon36
Posts: 1,135
Feb 2, 2015 9:37am
are crooks.
S
sportchampps
Posts: 7,361
Feb 2, 2015 9:51am
You need to get in touch with corporate.
TedSheckler
Posts: 3,974
Feb 2, 2015 9:52am
FTFYsportchampps;1702172 wrote:You need to get in touch with lawyer.
S
Sonofanump
Feb 2, 2015 10:03am
Contact Carl Monday.
OSH
Posts: 4,145
Feb 2, 2015 10:29am
Fake.
Belly35
Posts: 9,716
Feb 2, 2015 2:53pm
Ask for a police report
no police report .. step back and start to dial Mentor Police ..
no police report .. step back and start to dial Mentor Police ..
T
thavoice
Posts: 14,376
Feb 2, 2015 2:59pm
Said, you need to get a lawyerUz2Bon36;1702162 wrote:[INDENT] "I had my new WRX with 1300 miles throw a CEL. Code scanner says P0390 & P0391. I'm concerned. It's brand new, I broke it in according to the manual. I take good care of it.
I take the car to Adventure Subaru in Mentor , OH. I speak with a service adviser, REDACTED. It's been there since Friday. I FB message him today to ask the status of my car. He tells me he needs to have a tech take my car home overnight for testing and that it is ok with Subaru and my warranty. I get a call an hour later from him stating that he hit a deer. As far as I know he is not a mechanic, just a service rep. Why is he driving my car?
Then I go to the dealer and talk to the GM, Scott . He says that MY insurance will need to handle the claim as it was a deer strike.
I go around back of the dealer to take pictures of my car and I notice that it is in an uncontrolled parking lot and unlocked. The front end is heavily damaged as shown in the video. Then I notice there are college books on the passenger side floorboard. It seems my car became the service advisor's commuter toy. I have admissions from the service adviser and the management that he was on his way to class when he crashed my car.
I was at first promised to be put in a new car, but the owner is now stonewalling and saying they "might" be able to help me with a trade in. I feel like if I don't get my story out they are going to get away with screwing me."
http://oppositelock.jalopnik.com/subaru-dealer-wrecks-customers-new-wrx-refuses-to-make-1683120437
[/INDENT]
Old Rider
Posts: 2,470
Feb 2, 2015 3:30pm
Link updated that the car has been replaced to the owner at no cost!
Close the thread!!
Close the thread!!
S
Sonofanump
Feb 2, 2015 3:36pm
Well done Evan.
Uz2Bon36
Posts: 1,135
Feb 2, 2015 4:23pm
And the owner is installing a STS!Old Rider;1702338 wrote:Link updated that the car has been replaced to the owner at no cost!
Close the thread!!
oberhaus
Posts: 868
Feb 3, 2015 4:06pm
I was following this closely since I saw it last week. The backlash was so bad that Adventure shut down their Facebook page.
ts1227
Posts: 12,319
Feb 5, 2015 10:12am
Tim Misny will fix it
S
Sonofanump
Feb 5, 2015 10:57am
He is the worst.ts1227;1703292 wrote:Tim Misny will fix it