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Avoid HH Gregg and G.E. warranties

Home ▸ Archive ▸ Serious Business ▸ Avoid HH Gregg and G.E. warranties
M

mella

Senior Member

647 posts
Aug 14, 2012 6:00 PM
1. DO NOT BUY ANYTHING FROM HH GREGG.
2. DO NOT WASTE YOUR MONEY ON G.E. warranties.

So.. my refrigerator is acting up. The refrigerator side will not stay cold. I remembered that when I bought the unit in 2005 that I also purchased the 10 year warranty. (normally I don't buy the extended warranties but this was my second refrigerator since moving into my house in 2000). I have all of my original paper work, call the number, hit all the buttons to be connected to the right people, only to be told that HH GREGG cancelled the warranty a few years ago. After being on the phone for more than an hour this is how the story ends. HH GREGG denies cancelling the warranty they say they can see a copy of this invoice in their system, GE warranty won't honor the warranty and neither party wants to fullfill their obligation. I am suppossed to bring in all of my paper work to HH GREGG and fax information to GE warranty. On Friday I was told by a manager that I would receive a service call today and I have not. Do not buy anything from HH GREGG and if you do, do not buy GE product warranties.
Aug 14, 2012 6:00pm
Pick6's avatar

Pick6

A USA American

14,946 posts
Aug 14, 2012 6:07 PM
I wouldnt buy anything from Acer (probably a mistake in the first place).

I've spent about $80 in shipping it to Texas, not once, but twice because it will keep randomly shutting off on me. The first time they "updated BIOS" and the second time they factory restored it. I'm not that damn retarded, I've already tried both of those along with many other things. Sending it in was a last resort that has turned into a giant pain in the ass and a waste of time and money. This "case" isnt closed yet, but I doubt it will be fixed this time and if it isnt I'll probably freak.
Aug 14, 2012 6:07pm
M

mella

Senior Member

647 posts
Aug 14, 2012 6:13 PM
Customer service for a lot of companies is really in the crapper. The wost customer service has to go to TIME WARNER CABLE. They raised my cable bill $20.00 and when I called to ask why they said my "promotional rate" expired. I wasn't on a promotional rate. TIME WARNER CABLE SUCKS. I am hoping the all caps gets this into a google search for TIME WARNER CABLE SUCKS.
Aug 14, 2012 6:13pm
Mulva's avatar

Mulva

Senior Member

13,650 posts
Aug 14, 2012 6:55 PM
I have an Acer laptop. It's about 47 times greater than the Dell I owned previously at about 60% of the price.
Aug 14, 2012 6:55pm
Pick6's avatar

Pick6

A USA American

14,946 posts
Aug 14, 2012 6:59 PM
Mulva;1246949 wrote:I have an Acer laptop. It's about 47 times greater than the Dell I owned previously at about 60% of the price.
I had an ASUS for two years before this one until it literally shorted out and caught on fire. I've had the Acer since January. No problems with it besides randomly shutting down. Their customer service is pissing me off more than the computer having a problem.
Aug 14, 2012 6:59pm
Glory Days's avatar

Glory Days

Senior Member

7,809 posts
Aug 14, 2012 11:39 PM
mella;1246923 wrote:Customer service for a lot of companies is really in the crapper. The wost customer service has to go to TIME WARNER CABLE. They raised my cable bill $20.00 and when I called to ask why they said my "promotional rate" expired. I wasn't on a promotional rate. TIME WARNER CABLE SUCKS. I am hoping the all caps gets this into a google search for TIME WARNER CABLE SUCKS.
cant give you enough reps. they did the same thing for me. luckily i was canceling one the cable boxes in my house because i didnt use that tv. even when i tried to, none of the channels worked on that cable box that worked for my main tv cable box for some dumb reason. i told them it was getting to expensive and they gave me a new promotional offer or something.
Aug 14, 2012 11:39pm
S

sjmvsfscs08

Senior Member

2,963 posts
Aug 14, 2012 11:59 PM
Glory Days;1247184 wrote:cant give you enough reps. they did the same thing for me. luckily i was canceling one the cable boxes in my house because i didnt use that tv. even when i tried to, none of the channels worked on that cable box that worked for my main tv cable box for some dumb reason. i told them it was getting to expensive and they gave me a new promotional offer or something.
They did that to us in our apartment last year, from ~$85 to ~$105, and we immediately cancelled and switched to WOW's offer of $80.

Two days later, before the WOW guy could to the hookup, TWC called and said they'd drop their price and include "turboboost" internet and free HBO/Showtime for six months....for $80.

lol huge corporations don't pay attention to the little things. They ultimately saved us $5 and gave us free 30mbps internet and HBO. It was awesome.
Aug 14, 2012 11:59pm
justincredible's avatar

justincredible

Nick Mangold

32,056 posts
Aug 15, 2012 12:27 AM
We bought all of our kitchen appliances from HH Gregg and have had no problems. We did not get extended warranties, though. We never do.
Aug 15, 2012 12:27am
M

mella

Senior Member

647 posts
Aug 15, 2012 12:40 AM
justincredible;1247214 wrote:We bought all of our kitchen appliances from HH Gregg and have had no problems. We did not get extended warranties, though. We never do.
That's the first one I ever got. I'm going there tomorrow and asking, demanding, my money back for the warranty.
Aug 15, 2012 12:40am
C

Cher

Senior Member

276 posts
Aug 15, 2012 8:05 AM
I haven't been in H.H. Gregg in over 5 years. When I went, their products were expensive and their selection was lacking.
Aug 15, 2012 8:05am
justincredible's avatar

justincredible

Nick Mangold

32,056 posts
Aug 15, 2012 9:48 AM
mella;1247219 wrote:That's the first one I ever got. I'm going there tomorrow and asking, demanding, my money back for the warranty.
It's worth a shot. You certainly should be entitled to get it back if they aren't going to honor it.
Cher;1247269 wrote:I haven't been in H.H. Gregg in over 5 years. When I went, their products were expensive and their selection was lacking.
The nice thing about HH Gregg is they are more than willing to work on the price. We went to Lowe's first and found a stove we liked but couldn't find any fridges or microwaves we liked. Went to HH Gregg and found a much better stove that was a few hundred dollars more, but also found a fridge and microwave we liked. We talked them down on the stove to cheaper than the one at Lowe's and got the ice maker for the fridge thrown in for free ($70).
Aug 15, 2012 9:48am
C

Cher

Senior Member

276 posts
Aug 15, 2012 9:55 AM
justincredible;1247373The nice thing about HH Gregg is they are more than willing to work on the price.[/QUOTE wrote:
I don't haggle things unless it's a car. I want the lowest price they'll go when I arrive at the store. I shouldn't have to work for their business, they should work for mine.
Aug 15, 2012 9:55am
justincredible's avatar

justincredible

Nick Mangold

32,056 posts
Aug 15, 2012 10:01 AM
Cher;1247377 wrote:I don't haggle things unless it's a car. I want the lowest price they'll go when I arrive at the store. I shouldn't have to work for their business, they should work for mine.
Good point, but the haggling process was painless. Basically "this stove is nice but quite a bit more than one I found at Lowe's that I really like. I plan on buying a stove, fridge, and microwave, any chance we can knock a few hundred off?" "Yeah, sure. What if we matched the price of the other stove and took off another 10%?" "Okay."
Aug 15, 2012 10:01am
C

Cher

Senior Member

276 posts
Aug 15, 2012 10:05 AM
I don't hesitate to price match places, but I know that is next to impossible to do with most appliances since they'll change something subtle about it and give it a different model #.
Aug 15, 2012 10:05am
M

mella

Senior Member

647 posts
Aug 15, 2012 11:53 AM
Made more phone calls this morning, the warranty company still told me the HH Gregg cancelled the warranty years ago. I asked why and over the course of a 20 minute phone call I was given 3 different reason to why ot was cancelled. First, it was because I requested it 7 months after buying it, then it was because HH Gregg already serviced the fridge, then it was they mailed me parts. After I pointed out the fact they were lying I asked then to mail me a letter stating HH Gregg cancelled the warranty. They couldn't because they are not set up to generate letters. After I got off the phone I drove down to the store and asked for my money back for the warranty. They refunded my money without too much of an argument.
Aug 15, 2012 11:53am
Pick6's avatar

Pick6

A USA American

14,946 posts
Aug 15, 2012 1:53 PM
mella;1247495 wrote:Made more phone calls this morning, the warranty company still told me the HH Gregg cancelled the warranty years ago. I asked why and over the course of a 20 minute phone call I was given 3 different reason to why ot was cancelled. First, it was because I requested it 7 months after buying it, then it was because HH Gregg already serviced the fridge, then it was they mailed me parts. After I pointed out the fact they were lying I asked then to mail me a letter stating HH Gregg cancelled the warranty. They couldn't because they are not set up to generate letters. After I got off the phone I drove down to the store and asked for my money back for the warranty. They refunded my money without too much of an argument.
sounds like a bunch of bullshit excuses to me.
Aug 15, 2012 1:53pm
sleeper's avatar

sleeper

Legend

27,879 posts
Aug 15, 2012 1:56 PM
justincredible;1247383 wrote:Good point, but the haggling process was painless. Basically "this stove is nice but quite a bit more than one I found at Lowe's that I really like. I plan on buying a stove, fridge, and microwave, any chance we can knock a few hundred off?" "Yeah, sure. What if we matched the price of the other stove and took off another 10%?" "Okay."
That should tell you all you need to know about HH Gregg. They bloat their prices and subsidize the clever with the money of the poor and stupid. I'll never shop there.
Aug 15, 2012 1:56pm
LJ's avatar

LJ

Senior Member

16,351 posts
Aug 15, 2012 3:20 PM
mella;1247495 wrote:Made more phone calls this morning, the warranty company still told me the HH Gregg cancelled the warranty years ago. I asked why and over the course of a 20 minute phone call I was given 3 different reason to why ot was cancelled. First, it was because I requested it 7 months after buying it, then it was because HH Gregg already serviced the fridge, then it was they mailed me parts. After I pointed out the fact they were lying I asked then to mail me a letter stating HH Gregg cancelled the warranty. They couldn't because they are not set up to generate letters. After I got off the phone I drove down to the store and asked for my money back for the warranty. They refunded my money without too much of an argument.
Who was the warranty company?
Aug 15, 2012 3:20pm
M

mella

Senior Member

647 posts
Aug 15, 2012 3:53 PM
LJ;1247725 wrote:Who was the warranty company?
That's a good question. HHGregg keeps referring to G.E. Extended warranty as the company and the warranty company calls themselves Assurant Solutions Extended Warranties. I've asked if they are part of G.E. but I don't get a straight answer, they just repeat their company name. At this point I've got my money back and I don't plan on using either company again. I also plan on letting people know about this situation so they can make a purchase as an informed buyer.
Aug 15, 2012 3:53pm
sleeper's avatar

sleeper

Legend

27,879 posts
Aug 15, 2012 3:54 PM
mella;1247776 wrote:That's a good question. HHGregg keeps referring to G.E. Extended warranty as the company and the warranty company calls themselves Assurant Solutions Extended Warranties. I've asked if they are part of G.E. but I don't get a straight answer, they just repeat their company name. At this point I've got my money back and I don't plan on using either company again. I also plan on letting people know about this situation so they can make a purchase as an informed buyer.
It is much appreciated mella. I will never shop at HH Gregg, not now and not ever.
Aug 15, 2012 3:54pm
Tiger2003's avatar

Tiger2003

Kill or be Killed

15,421 posts
Aug 15, 2012 4:45 PM
GE appliances suck anyways.
Aug 15, 2012 4:45pm