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GM Customer Satisfaction Program

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curlingrocks's avatar

curlingrocks

Member

53 posts
Jun 11, 2011 10:23 AM
Anybody deal with this before?

Basically, my key got stuck in my G5s ignition yesterday to the point where I couldn't even turn my car off when I was going home from work yesterday. So I drove to the dealership to see what they could do. Their mechanics were gone for the day so they showed my how to turn off the car by pulling a fuse in the engine. While he was checking to see if this was still covered under my warranty he figured out that this fix was covered under the "Customer Satisfaction Program." He explained that this was something that GM knew about but it wasn't a"recall" because it wasn't a safety issue and if it was a recall then all G5s would need to come in and get this fixed and they didn't want to do that.

My problem is, how the hell is this customer satisfaction when then knew about this, failed to notify me about it because it's not a "recall", and now I'm getting screw around with dealing with it when it's a problem. Instead of driving home 10 minutes yesterday I had my car running for 2.5 hrs wasting gas, I had to take this fuse out last night in the pouring rain, now the battery is dead and I'm waiting to get a jump/tow and head to the dealership.

I'm pissed off. "Customer Satisfaction Program" my ass.

And I know...

Cool story bro
tl;dr
Jun 11, 2011 10:23am
imex99's avatar

imex99

Senior Member

4,927 posts
Jun 11, 2011 2:15 PM
That's shit.... update the final outcome.

Swyped from my HTC Evo with Eternal Prophecy 6.0 ROM.
Jun 11, 2011 2:15pm
LJ's avatar

LJ

Senior Member

16,351 posts
Jun 11, 2011 2:17 PM
Watch Fight Club and it answers all your questions
Jun 11, 2011 2:17pm
hoops23's avatar

hoops23

Senior Member

15,696 posts
Jun 11, 2011 2:29 PM
Your first problem is buying a GM product.

:)
Jun 11, 2011 2:29pm
W

WebFire

Go Bucks!

14,779 posts
Jun 11, 2011 2:52 PM
hoops23;798800 wrote:Your first problem is buying a GM product.

:)

Yup.
Jun 11, 2011 2:52pm
GoChiefs's avatar

GoChiefs

Resident Maniac

16,754 posts
Jun 11, 2011 3:02 PM
hoops23;798800 wrote:Your first problem is buying a GM product.

Winner!
Jun 11, 2011 3:02pm
curlingrocks's avatar

curlingrocks

Member

53 posts
Jun 11, 2011 3:16 PM
The jump sort of worked. It started up but the engine was bucking real bad so I shut it off. It seemed like it just didn't have enough juice to keep going so AAA towed it for me.

Got everything fixed for free, the dealership covered the towing charges, and washed my car. I'll be calling GM on Monday.

The dealership was understanding and agreed with me that it's messed up. Their service manager is calling them Monday morning first so he can explain the issues then I'll be following up after.
Jun 11, 2011 3:16pm
LJ's avatar

LJ

Senior Member

16,351 posts
Jun 11, 2011 3:41 PM
hoops23;798800 wrote:Your first problem is buying a GM product.

:)
WebFire;798825 wrote:Yup.
GoChiefs;798835 wrote:Winner!

Triple fail
Jun 11, 2011 3:41pm
W

WebFire

Go Bucks!

14,779 posts
Jun 11, 2011 3:52 PM
LJ;798861 wrote:Triple fail

Every GM I've owned was piece of junk for one reason or another.
Jun 11, 2011 3:52pm
hoops23's avatar

hoops23

Senior Member

15,696 posts
Jun 11, 2011 4:01 PM
LJ;798861 wrote:Triple fail

No, it was triple win.

GMC ='s Greatest Mistake Created.

I know, clever... lol
Jun 11, 2011 4:01pm
curlingrocks's avatar

curlingrocks

Member

53 posts
Jun 11, 2011 4:16 PM
I had a 95 s-10 that my grandpa gave me when I turned 16. I drove it for 10 years and the only thing I ever had to do was get new tires and replace the thermostat once.

That truck was awesome, never had any problems.
Jun 11, 2011 4:16pm
justincredible's avatar

justincredible

Nick Mangold

32,056 posts
Jun 11, 2011 4:22 PM
curlingrocks;798844 wrote:The jump sort of worked. It started up but the engine was bucking real bad so I shut it off. It seemed like it just didn't have enough juice to keep going so AAA towed it for me.

Got everything fixed for free, the dealership covered the towing charges, and washed my car. I'll be calling GM on Monday.

The dealership was understanding and agreed with me that it's messed up. Their service manager is calling them Monday morning first so he can explain the issues then I'll be following up after.

They should give you a gas card, too.
Jun 11, 2011 4:22pm
GoChiefs's avatar

GoChiefs

Resident Maniac

16,754 posts
Jun 11, 2011 4:54 PM
LJ;798861 wrote:Triple fail

Nope...see the following post :D
curlingrocks;798582 wrote:Anybody deal with this before?

Basically, my key got stuck in my G5s ignition yesterday to the point where I couldn't even turn my car off when I was going home from work yesterday. So I drove to the dealership to see what they could do. Their mechanics were gone for the day so they showed my how to turn off the car by pulling a fuse in the engine. While he was checking to see if this was still covered under my warranty he figured out that this fix was covered under the "Customer Satisfaction Program." He explained that this was something that GM knew about but it wasn't a"recall" because it wasn't a safety issue and if it was a recall then all G5s would need to come in and get this fixed and they didn't want to do that.

My problem is, how the hell is this customer satisfaction when then knew about this, failed to notify me about it because it's not a "recall", and now I'm getting screw around with dealing with it when it's a problem. Instead of driving home 10 minutes yesterday I had my car running for 2.5 hrs wasting gas, I had to take this fuse out last night in the pouring rain, now the battery is dead and I'm waiting to get a jump/tow and head to the dealership.

I'm pissed off. "Customer Satisfaction Program" my ass.

And I know...

Cool story bro
tl;dr
Jun 11, 2011 4:54pm
curlingrocks's avatar

curlingrocks

Member

53 posts
Jun 11, 2011 5:07 PM
justincredible;798895 wrote:They should give you a gas card, too.

That's what I'm calling for on Monday, and some free oil changes. I didn't expect the dealership to give me anything but fix the car, but they are paying for the tow. I figured everything would have to go through corporate.
Jun 11, 2011 5:07pm
GoPens's avatar

GoPens

Senior Member

2,339 posts
Jun 11, 2011 7:05 PM
hoops23;798800 wrote:Your first problem is buying a GM product.

:)

+1,000,000
Jun 11, 2011 7:05pm
D

dave

Senior Member

4,558 posts
Jun 11, 2011 7:24 PM
+ eleventy billion
Jun 11, 2011 7:24pm
S

slingshot4ever

Senior Member

4,085 posts
Jun 12, 2011 8:42 AM
hoops23;798800 wrote:Your first problem is buying an American product.

:)

Fixed
Jun 12, 2011 8:42am
GoChiefs's avatar

GoChiefs

Resident Maniac

16,754 posts
Jun 12, 2011 9:09 AM
slingshot4ever;799242 wrote:Fixed

Lol @ you thinking its still an American product.
Jun 12, 2011 9:09am
S

slingshot4ever

Senior Member

4,085 posts
Jun 12, 2011 10:09 AM
Funny why so many call it buying American huh?
Jun 12, 2011 10:09am
S

slingshot4ever

Senior Member

4,085 posts
Jun 12, 2011 10:10 AM
Also USA govt bailed them out..
Jun 12, 2011 10:10am
GoChiefs's avatar

GoChiefs

Resident Maniac

16,754 posts
Jun 12, 2011 10:58 AM
American name, that's about it anymore...not much of the cars are an American product.
Jun 12, 2011 10:58am
LJ's avatar

LJ

Senior Member

16,351 posts
Jun 12, 2011 8:12 PM
GoChiefs;798915 wrote:Nope...see the following post :D

You drive Chrysler products, you have no idea wtf quality is.
Jun 12, 2011 8:12pm
coyotes22's avatar

coyotes22

Go Tigers

11,298 posts
Jun 13, 2011 2:24 PM
LJ;799627 wrote:You drive Chrysler products, you have no idea wtf quality is.

LOL! GM>MOPAR
Jun 13, 2011 2:24pm
GoChiefs's avatar

GoChiefs

Resident Maniac

16,754 posts
Jun 14, 2011 1:11 AM
LJ;799627 wrote:You drive Chrysler products, you have no idea wtf quality is.

I drive Ford. The wife's car is a Dodge.
Jun 14, 2011 1:11am
GoChiefs's avatar

GoChiefs

Resident Maniac

16,754 posts
Jun 14, 2011 1:12 AM
coyotes22;800826 wrote:LOL! GM>MOPAR

GM is at the bottom of the barrel...what the hell are you talking about? Lol
Jun 14, 2011 1:12am