Writerbuckeye
Posts: 4,745
May 29, 2011 10:24pm
I've never had a good experience with any of them -- except maybe one in Canada, but that doesn't even count.
It's the ones where you can't understand a fucking thing they say, they talk too fast; endless and needless repeat things; have long pauses where you'd swear someone was coaching them (badly); and they never end up resolving the issue, it seems.
My latest experience was with a Netgear router that died (apparently) after 10 months. I have no idea where this center was located, but Asia somewhere, judging by the accents. The woman who "helped" me couldn't resolve the problem in 2.5 hours before I basically told her if she couldn't solve it in that amount of time: she was either inept or the router was simply broken and couldn't be fixed.
I realize this opens the whole "globalization" can of worms but you'd think these companies would have gotten enough complaints by now that they'd find a new way to do business that isn't so fucking annoying and ineffective. It has to eventually affect the bottom line, doesn't it?
God I hope so. I did my part and wrote several scathing reviews on some electronics sites, but I'm probably just tilting at windmills...
rant/
It's the ones where you can't understand a fucking thing they say, they talk too fast; endless and needless repeat things; have long pauses where you'd swear someone was coaching them (badly); and they never end up resolving the issue, it seems.
My latest experience was with a Netgear router that died (apparently) after 10 months. I have no idea where this center was located, but Asia somewhere, judging by the accents. The woman who "helped" me couldn't resolve the problem in 2.5 hours before I basically told her if she couldn't solve it in that amount of time: she was either inept or the router was simply broken and couldn't be fixed.
I realize this opens the whole "globalization" can of worms but you'd think these companies would have gotten enough complaints by now that they'd find a new way to do business that isn't so fucking annoying and ineffective. It has to eventually affect the bottom line, doesn't it?
God I hope so. I did my part and wrote several scathing reviews on some electronics sites, but I'm probably just tilting at windmills...
rant/
sleeper
Posts: 27,879
May 29, 2011 10:26pm
I never call tech support. I google it.
F
FairwoodKing
Posts: 2,504
May 29, 2011 10:31pm
I recently worked for a company whose tech support is in India. All those assholes did was fuck up my computer. I complained to my bosses but it didn't do any good.
majorspark
Posts: 5,122
May 29, 2011 10:44pm
I have had some that their accent is so bad I can't get by it. It does not pay to employ tech support for a few dollars an hour if they can't communicate with your customers.
Little Danny
Posts: 4,288
May 29, 2011 11:27pm
Hell, the tech support guy in my office can barely speak English and he's here in Columbus, Ohio.
G
Gardens35
Posts: 4,929
May 30, 2011 12:26am
Who answers when an Indian calls for tech help?
Curly J
Posts: 7,282
May 30, 2011 1:08am
Maybe a Philippine person. That's where our help desk is located..no I'm not in India, just a guess.Gardens35;784889 wrote:Who answers when an Indian calls for tech help?
believer
Posts: 8,153
May 30, 2011 8:05am
I had a good chuckle with some of these posts.
In my business we use ten Xerox 8000 printers ($300,000) each and a Xerox I-Gen 3 printer ($900,000).
Although we have a $1,000,000 service contract for repairs when these machines fail (and they fail a lot), we are forced by Xerox to contact their "customer service" center in India and listen to these clowns ask us the same incredibly lame song and dance routine in broken English about "did you first do this?", etc. BEFORE they'll agree to send us a repair technician.
We've become so familiar with their technicians that we call the tech reps on their cell phones before calling India. While the technicians are fixing our issues, our operators are on the phone to India to make it "official" so Xerox honors the million dollar contract.
It's absolutely absurd and insane.
In my business we use ten Xerox 8000 printers ($300,000) each and a Xerox I-Gen 3 printer ($900,000).
Although we have a $1,000,000 service contract for repairs when these machines fail (and they fail a lot), we are forced by Xerox to contact their "customer service" center in India and listen to these clowns ask us the same incredibly lame song and dance routine in broken English about "did you first do this?", etc. BEFORE they'll agree to send us a repair technician.
We've become so familiar with their technicians that we call the tech reps on their cell phones before calling India. While the technicians are fixing our issues, our operators are on the phone to India to make it "official" so Xerox honors the million dollar contract.
It's absolutely absurd and insane.
stroups
Posts: 3,223
May 30, 2011 9:23am
Hello, this is peggy
O-Trap
Posts: 14,994
May 30, 2011 10:47pm
FairwoodKing;784796 wrote:I recently worked for a company whose tech support is in India. All those assholes did was fuck up my computer. I complained to my bosses but it didn't do any good.
I get that they didn't fix the problem, and potentially made it worse, but what makes the people who messed up your computer "assholes?"
believer;784953 wrote:I had a good chuckle with some of these posts.
In my business we use ten Xerox 8000 printers ($300,000) each and a Xerox I-Gen 3 printer ($900,000).
Although we have a $1,000,000 service contract for repairs when these machines fail (and they fail a lot), we are forced by Xerox to contact their "customer service" center in India and listen to these clowns ask us the same incredibly lame song and dance routine in broken English about "did you first do this?", etc. BEFORE they'll agree to send us a repair technician.
We've become so familiar with their technicians that we call the tech reps on their cell phones before calling India. While the technicians are fixing our issues, our operators are on the phone to India to make it "official" so Xerox honors the million dollar contract.
It's absolutely absurd and insane.
Letter of the law is what is important.
stroups;784975 wrote:Hello, this is peggy
Bullshit. Your name is Akhila Arundhati Ganeshe. I'm okay with that, so stop lying, cut the shit, and help me with my problem.
ZWICK 4 PREZ
Posts: 7,733
May 31, 2011 7:41am
I won't even call GE anymore for tech support. I can't understand them and they've yet to resolve an issue.
NNN
Posts: 902
May 31, 2011 1:20pm
Gardens35;784889 wrote:Who answers when an Indian calls for tech help?
An American named Peter who introduces himself as Jamshed.
4cards
Posts: 2,551
May 31, 2011 1:27pm
Other Indians, with even less resources!Gardens35;784889 wrote:Who answers when an Indian calls for tech help?
Iliketurtles
Posts: 8,191
May 31, 2011 1:27pm
Well your first problem was getting a Netgear router everyone knows those things are crap.
Thankfully the 2 times I've had to call tech support for something I got someone who spoke decent english.
Thankfully the 2 times I've had to call tech support for something I got someone who spoke decent english.
J
jmog
Posts: 6,567
May 31, 2011 2:46pm
I get a kick out of the Indian who says "hello my name is Peter, how may I assist you today". Um...no one believes your name is Peter, so just tell us your real name.