GE support is the worst

Serious Business Backup 9 replies 405 views
ZWICK 4 PREZ's avatar
ZWICK 4 PREZ
Posts: 7,733
May 7, 2010 2:12pm
Hi Z4P

While after going through details of this, I have notice the collector just shut itself down which it suppose to try and to reconnect to the server. I had gone through some of my old case notice that got a similar issue that running into similar issue. The resolution on that would be this applying Windows CE firmware update.

Would you mind to perform Quick Panel Control Firmware update, then re-download View Runtime application to the Quick Panel Cointrol through ME 5.80 SIM 13 ?

Firmware Update for QuickPanel View, QuickPanel Control, Intelligence PanelClient, and DisplayPac - XScale with Windows CE v5.00 will be available to be download in the following link.
http://support.ge-ip.com/support/index?page=dwchannel&id=2330102074f60513011995bb0386003a78

Best regards,

Thomas
GE Intelligent Platforms




*****

Ya.. Thomas my ass.
ZWICK 4 PREZ's avatar
ZWICK 4 PREZ
Posts: 7,733
May 7, 2010 2:19pm
Good news is I think I found where Belly works.
Stiffman's avatar
Stiffman
Posts: 512
May 7, 2010 2:30pm
LOL @ Belly helping to fix your problem. I'm pretty sure that CSR's name isn't Thomas too. That reply has (forgive me for this) Indian or Asian all over it.
ZWICK 4 PREZ's avatar
ZWICK 4 PREZ
Posts: 7,733
May 7, 2010 2:31pm
He's def Indian.
ernest_t_bass's avatar
ernest_t_bass
Posts: 24,984
May 7, 2010 2:34pm
Q
queencitybuckeye
Posts: 7,117
May 7, 2010 2:43pm
ZWICK 4 PREZ wrote: He's def Indian.

Casino or slurpee?
ZWICK 4 PREZ's avatar
ZWICK 4 PREZ
Posts: 7,733
May 7, 2010 2:45pm
queencitybuckeye wrote:
ZWICK 4 PREZ wrote: He's def Indian.

Casino or slurpee?
7/11
J
Jawbreaker
Posts: 520
May 7, 2010 3:42pm
I love calling GE (Multilin) support....I have ONE guy that I will talk to.
J
jmog
Posts: 6,567
May 7, 2010 4:07pm
I love when you call tech support and with a heavy HEAVY Indian accent they tell you their name is "John".
ManO'War's avatar
ManO'War
Posts: 1,420
May 7, 2010 4:54pm
Or "Steve"

I called one time and was making small talk and I asked them where they were at. They refused to tell me! Like it was some big CIA secret.